Systems Analyst

Job Details

Job Location:

FCN Orchard Administrative Office - Bellingham, WA 98225

Position Type:
Full Time

Salary Range: $25.75 - $35.45 per hour

Job Shift: Day

Job Category:
Information Technology

Join a team that cares. Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 12 locations in Whatcom and Skagit County.

We offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves in the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.

Family Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!

Title:

Systems Analyst

Location:

FCN Orchard Administrative Office - IT Department

City:
Bellingham, WA

Position:
Full-time 40 hours, Monday – Friday from 8:00am to 5:00pm, non-exempt (hourly)

Compensation:
The starting wage scale is $25.75 – $35.45 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus:
Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.

The Systems Analyst is responsible for supporting the functions of the IT department in installing new software releases, system upgrades, evaluating and installing patches, and resolving software related problems. Also diagnose and repair computers that come in for service, order parts and produce quotes for new equipment. May also work with IT Manager and Systems Administrator on network security. Follows department protocol to log problems, recommend resolutions, priority, and tracking.

• Adheres to assigned work schedule (attendance and punctuality).
• Maintains the hardware and software systems for all company applications and users.
• Coordinates with outside vendors as appropriate.
• Performs testing on desktop software solutions prior to implementation.
• Citrix Xen App, Citrix Workspace.
• Data backup and recovery.
• PC / Hardware Maintenance:
  Support Windows, Linux, MS Office Apps, & Mac OS, Android and Apple iOS.
• Supports basic computer training on software fundamentals, bridging gap between users and IT staff.
• Interfaces with network users to resolve problems and to maintain a high level of customer satisfaction. Follows department protocol to log problems, recommend resolutions, priority and tracking. Keeps the IT team informed.
• Meets with IT Manager and users to gather system requirements, offers analysis of those requirements and helps formulate a plan to develop the systems and procedures to satisfy the requirements within the IT team framework.
• Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
• Other duties as assigned.

• Knowledge of Antivirus.
• Knowledge of a medical office practice.
• May require security clearance for Lunavi Data Center and Peace Health.
• Competency in EMR and Practice Management (Epic).
• Analyzes, investigates, troubleshoots and responds to routine and non-routine Help Desk requests over the phone, through email and ticketing system.
• Establish good employee relations including conflict resolution.
• Intermediate computer skills – use of computer applications for Health Information systems, word processing, EMR, and spreadsheets.
• Discern and maintain confidentiality (i.e. HIPAA, proprietary information, etc.).
• Works as part of a team; model a positive work ethic and customer friendly relations.
• Prioritize and multitask detailed projects with frequent interruptions.
• Solves problems/issues and concerns in a professional manner.
• Comprehends and communicates information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
• Customer Service and Personal
  
  Skills:
  
  Be…