Service Desk Technician

About Terrestris

Terrestris leverages technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

Service Desk Technician I supports IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on‑site when required. The position is contingent upon contract award.

• Manage user accounts and provide day‑to‑day account administration support.
• Troubleshoot desktops, laptops, 10
  
  Zig zero clients, mobile thin clients, and other workstation issues.
• Install and configure hardware, software, and workstation operating systems.
• Ensure systems remain current with approved configurations and security requirements.
• Configure, maintain, and troubleshoot workstation peripherals and connected devices.
• Respond to requests for assistance received through the Service Desk by telephone, Service Now, and walk‑in inquiries.
• Assess user issues through conversation, diagnostic techniques, and remote access tools.
• Assign appropriate priorities to support requests based on business impact and urgency.
• Dispatch or Escalate complex incidents and service requests to Level II Technicians when necessary.
• Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

You might be the professional we’re looking for if you have:

• Authorization to work in the United States permanently without sponsorship.
• Ability to obtain Public Trust Clearance.
• A minimum of (2) years of IT Help Desk experience to include Help Desk Administration and User Support.
• CompTIA A+ Certification may serve as a substitute for 1 year of experience.

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work‑life programs. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the United States.