Affordable Housing Program Manager

ABOUT THE BELLINGHAM HOUSING AUTHORITY:

The Bellingham Housing Authority (BHA), an independent municipal organization, is a high performing leader in affordable housing. BHA offers opportunities for people to thrive by ensuring access to quality, affordable homes. Our vision is that every person has the opportunity to live in a safe, secure, affordable home.

We are recruiting for an experienced and service focused Affordable Housing Program Manager. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to the highest standards in public service.

This position is responsible for the oversight of the Affordable Housing team administering BWCHA-managed affordable housing properties. Successful management includes proactive identification of site issues, execution of strong property management practices, a keen awareness of community and participant needs, and the ability to deploy strategies to assist clients in maintaining their housing.

This position also supports other management functions in the Housing Programs, Maintenance, and Executive Departments. These functions include, but are not limited to, engaging with the community through meeting representation, educating the community about affordable housing programs, assessing resident needs to inform service planning, and overseeing both property management and resident services staff.

• Maintains regular oversight of affordable housing programs administered by BWCHA, including monitoring, and evaluating operations and maintaining an in-depth awareness of changing environmental, legislative, and program issues to maintain compliant, cost-effective, and high performing operations.
• Supervises and provides front line support to the affordable housing programs team, including recruiting/selection, training, performance reviews, organizational development, and employee relations.
• Supervises and oversees proper program administration (including initial and ongoing eligibility, leasing, property management and unit inspections), assuring compliance with program requirements.
• Maintains strong community relationships that aid the utilization of services that promote resident success.
• Develops and implements short-term and long-term plans and strategies to maintain effective and efficient program and property management operations.
• Acts as a liaison with clients, community partners, public officials and others representing BWCHA in various venues building relationships, partnerships, furthering BWCHA’s mission.
• Develops and implements written operational policies, procedures, and materials in compliance with changing Federal, State, and local regulations, including local landlord-tenant law.
• Initiates and/or collaborates in the preparation and submission of funding applications, resident services, and other applications benefiting the work of the agency.
• Assists the Chief Operating Officer in the preparation, negotiation, monitoring of contracts with outside entities in connection with affordable housing programs.
• Assists Chief Operating Officer in the development, management, and monitoring of operating budgets for affordable housing programs and applicable rental properties.
• Monitors compliance with PHAS, VMS, and other program performance measures.
• Performs weekly site visits at BWCHA affordable housing properties.
• Supports and collaborates with property management and resident services staff to balance BWCHA’s mission of assisting participants in maintaining their housing opportunity while maintaining program compliance and safeguarding the physical asset.
• Acts as liaison with law enforcement jurisdictions.

• Provides support and performs special projects as assigned by the Executive Director and/or Chief Operating Officer.
• Acts as a hearing officer in the resolution of claims made by applicants and program participants.
• Cooperatively coordinates work activities with other BWCHA departments.

This position functions primarily in an office environment, however frequently participates in offsite meetings and property site visits.…