Director of Operations, Global Technology

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50% and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Director of Operations, Global Technology to serve as a strategic and operational leader responsible for translating organizational priorities into clear, focused, and coordinated execution across the Data & Technology function.

This role operates at the intersection of strategy, execution, and organizational effectiveness, ensuring that the most important work is clearly defined, well‑sequenced, and delivered with discipline.

The Director partners closely with senior leadership to establish clarity on what matters most, what happens next, and how work moves forward, enabling teams to stay aligned, move efficiently, and deliver meaningful results. This role ensures that strategic direction is understood, actionable, and consistently executed across teams.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non‑local candidates. It reports to the Chief Data & Technology Officer and is only available for candidates with the right to work in the US.

• Translate high‑level priorities into clear, actionable work that teams can execute.
• Help leadership define and maintain a focused set of current priorities.
• Ensure work is appropriately sequenced based on impact, capacity, and dependencies.
• Reduce ambiguity by clarifying scope, expected outcomes, and ownership of initiatives.
• Establish and lead regular planning and review rhythms that keep work moving forward.
• Create clarity around how work is planned, tracked, and adjusted over time.
• Ensure teams have a consistent understanding of timelines, expectations, and progress.
• Identify where work is slowing down and take action to resolve issues quickly.
• Serve as a connector across teams, helping align priorities and execution.
• Facilitate conversations that resolve competing demands and clarify direction.
• Surface and help resolve conflicts or confusion between teams early.
• Ensure that work across functions feels coordinated rather than fragmented.
• Provide leadership with clear, concise views of progress, risks, and key decisions needed.
• Help structure complex topics into actionable choices and next steps.
• Ensure leaders have the information they need to make timely decisions.
• Track key themes and recurring challenges, bringing forward insights for improvement.
• Stay close to critical initiatives to ensure progress is maintained.
• Proactively identify risks, blockers, and delays and drive resolution.
• Reinforce accountability for delivery while supporting teams in overcoming challenges.
• Help teams stay focused on outcomes rather than activity alone.
• Identify patterns that slow down work or create confusion across teams.
• Introduce practical improvements to how work is planned, coordinated, and delivered.
• Support teams in strengthening their ability to execute effectively.
• Foster a culture of clarity, ownership, and follow‑through.
• Participation in IJM’s community of spiritual formation.

• MBA or master’s in project management, or any equivalent combination of education, experience, and certification.
• 15+ years professional work experience.
• 10+ years of experience leading technology delivery, programs, or transformation initiatives.
• Track record of working across business and technical teams to drive results.
• Experience in or strong…