Branch Manager

Branch Manager I

WECU is seeking a Branch Manager I for our Fairhaven team located in Bellingham, WA. The Branch Manager I leads a small branch location with a strong hands-on approach, serving as the direct manager for all branch staff. This role balances inspirational leadership with individual contribution, actively supporting daily member interactions, operations, and problem resolution. The Branch Manager I builds trust with employees and members, establishes a positive and service-oriented culture, and ensures the branch operates efficiently, compliantly, and with accountability.

This position is well suited for a leader who thrives in close team environments, leads by example, and takes ownership of both people development and day-to-day branch performance. In this role you will perform a variety of duties and responsibilities relating to the efficient operation of the branch.

• Responsible for direct supervision and leadership of all financial center team members to achieve all key performance indicators.
• Leads performance management activities, developing action plans and holding staff accountable to individual and team goals; regularly observes and coaches staff to meet the expectations of their role and deliver the highest quality of member service possible.
• Encourages and inspires team unity, commitment, and trust, creating a positive, engaged team who strives to do their best every day.
• Monitors and updates operating processes for efficient operation of the branch.
• Accountable for non-interest expense management within annual budget.
• Actively participates in strategic business planning, goal setting and budget process. Mindful of strategic initiatives when making decisions, possesses the knowledge and capability to lead and support areas of responsibility.
• Coordinates within and across departmental boundaries to build relationships and achieve production and service goals.
• Facilitates consistent communication, as well as department meetings, to disseminate vision, pertinent information and discuss operations methods and opportunities.
• Ensure that the facility is properly maintained, all equipment works properly and appearance meets WECU standards.
• Engage members to understand their financial needs, recommend and bundle appropriate WECU products, and build long term relationships by delivering value, meeting sales goals, and maintaining strong product knowledge.
• Deliver exceptional member service by providing clear, personalized financial guidance and effectively resolving concerns – making service decisions and adjustments as needed to ensure a positive experience, strong loyalty, and continued trust in WECU.
• Always understand and comply with branch security procedures.
• Exercises authority level and decision-making skills to employ sound judgment, maintaining knowledge of and adhering to all accuracy standards described in internal and external policies and procedures.
• Follow WECU's policies and all applicable laws and regulations.
• Performs other duties as assigned and may also assist others to complete tasks and work assignments.

• High school diploma or general education degree (GED); plus, three to five years' related experience and/or training or equivalent combination of higher education and experience.
• Relevant experience in a credit union or other financial institution preferred.
• Excellent oral and written communication skills required.
• Skilled in software used in credit union such as Microsoft Word, Excel, Outlook, and DNA.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
• Work may involve motivating or influencing others.
• Bi-lingual Spanish a plus.
• Licensed Notary Public or able to acquire within six months in role.
• STAMP certified representative or able to acquire within six months in role.