General Manager

Job Details

Job Location:

Best Western Plus Bellingham - BELLINGHAM, WA 98225

Position Type:
Full Time Salary Range: $75,000.00 - $85,000.00 Salary/year

Job Category:
Management Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

The General Manager is responsible for directing and coordinating activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. Thehotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively.

• Plans, develops and implements organization policies and goals
• Coordinates activities of departments within the hotel to ensure operational efficiency
• Directs and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industry
• Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget
• Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
• Directs preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implemented
• Promotes hotel within local associations
• Performs other related duties as assigned by management

• Directly supervises employees within the department(s)
• Indirectly supervises employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated ability to balance department efficiency and service excellence
• Willingness to assist employees in order to achieve departmental goals
• Demonstrated strengths in teambuilding and leadership skills
• Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
• Demonstrated ability to lead and motivate employees with confidence in work processes and goals
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guests
• Demonstrated ability to work well with cross-functional groups
• Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.

• Bachelor's degree required
• One to two years of previous General Manager experience at a hotel

• Technical Skills--Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Change Management—Develops workable implementation plans;
  Communicates changes effectively;
  Builds commitment and overcomes resistance;
  Prepares and supports those affected by change;
  Monitors transition and evaluates results
• Delegation--Delegates work assignments;
  Matches the responsibility to the person;
  Gives authority to work independently;
  Sets expectations and monitors delegated activities;
  Provides recognition for results
• Leadership--Exhibits confidence in self and others;
  Inspires and motivates others to perform well;
  Effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Managing People--Includes staff in planning, decision-making, facilitating and process improvement;
  Takes responsibility for subordinates' activities;
  Makes self available to staff;
  Provides regular performance feedback;
  Develops subordinates' skills and encourages growth;
  Solicits and applies customer feedback (internal and external);
  Fosters quality focus in others;
  Improves processes, products and services;
  Continually works to improve supervisory skills.
• Business…