Director of Commercial Customer Success
Listed on 2026-10-01
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Management
Client Relationship Management, Account Manager -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Anthropic seeks a Manager, Customer Success – Commercial to lead our CS team across Commercial accounts, including mid-market, PE-backed and SMB segments, spanning API, Claude Cowork, and Claude Code. You will directly coach ~5 CSMs and shape scalable CS motions to support a growing portfolio.
You will guide strategic engagements, champion responsible AI deployment, and partner with Sales, Applied AI, Product and Marketing to maximize customer value, drive consumption, and expansion.
This role, Director of Commercial Customer Success at Anthropic, could be your next move.
The following opening is for a Director of Commercial Customer Success with Anthropic.
Our team is growing, and we are hiring a Director of Commercial Customer Success in WA, United States.
This opening is for the Director of Commercial Customer Success role at Anthropic.
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