Men's Case Manager

Case Manager

The Case Manager will act as a part of the Shelter Operations team at Lighthouse Mission Ministries' (LMM) Emergency and Enhanced Shelters by providing 1:1 case management to residents and supporting day-to-day operations of the program. They will operate in a grace-based and radically hospitable way while connecting residents to services and supports. Case Managers will help maintain a safe environment for guests, respond to emergencies as needed, and offer emotional and spiritual support.

The ideal candidate will desire a challenging, fast-paced, rewarding, and service-oriented work environment.

Compensation to Include:
Paid Time Off (PTO): 120 hours to start, with accrual thereafter. Paid Holidays: 12 paid holidays annually. Medical, Dental, and Vision Insurance:
Comprehensive employer-sponsored plans are available to employees. 403(b) Retirement Plan with Employer Match: LMM matches up to 5% of employee contributions. Employee Assistance Program (EAP):
Confidential support services for personal and work-related concerns. Life Insurance & Disability Coverage:
Employer-sponsored options available. Paid Training & Professional Development Opportunities. Education Reimbursement Program. A Christ-centered workplace focused on mission-driven impact.

Responsibilities:

• Responsible for an assigned caseload, assessing resident needs, setting goals, and providing accountability by regularly meeting with residents 1:1. Supporting individuals through case management systems and methods provided by Lighthouse Mission.
• Plan and provide supervision for group case management activities.
• Plan with the assistance of the Director, activities and events to occur on-site
• Provide and facilitate an environment that relationally shares with guests the full range of resources available to assist them, particularly further LMM programming, in overcoming the conditions that cause homelessness.
• Use creative problem-solving techniques independently and as part of a team, and show tenacity in advocating for residents and encouraging them to implement strategies to move forward.
• Maintain timely, accurate, and professional documentation regarding client goals and progress, daily shelter events, incident reports, and mandatory reporting.
• Attend Bi-Weekly Case Manager Meeting with the Director of Shelter Operations as well as regular meetings with community partners as assigned by the Director of Shelter Operations
• Attend regularly scheduled supervised case management sessions.
• Observe all LMM policies and procedures.
• Establish and maintain working relationships with local social service providers.
• Maintain a positive, pleasant, and professional attitude. Work with other staff to model transparent and supportive Christian relationships, which will serve as a leadership example for shelter guests.
• Participate in prayer and Christian Devotionals in a group setting
• Oversee, encourage, and train volunteers and interns as needed.
• Embrace and use LMM's grace-based accountability philosophy.
• Any duties as assigned.

Organizational Relationships:

• Works alongside a team of Program staff, volunteers and interns.
• Represents LMM, specifically the Emergency and Enhanced Shelters, to other social service agencies.
• Reports directly to the Director of Shelter Operations.

Qualifications:

The ideal candidate will have a combination of education, life, and work experience that demonstrates the ability to fulfill all aspects of the job description. To include at least 1+ year of experience in Case Management, rescue mission work, or similar. Formal education in Human Services, Addiction Recovery, Biblical or Christian Studies, or closely related fields preferred.

• A passion for serving Jesus and making the Gospel known through mercy ministry. The successful candidate will have an active church/prayer life and be in agreement with the Lighthouse Mission's Statement of Faith and Personal Covenant.
• Have knowledge of and preferably experience with issues of homelessness, poverty, addiction, domestic violence, and recovery.
• Demonstrated motivational interviewing skills.
• Able to use judgment to make independent decisions.
• Sensitivity to cultural diversity in all…