Triage RN in Outpatient Family Medicine

Description

Compensation:

* Non-exempt/Hourly

* Standard wage range is $40.25 to $49.32 per hour

* It may be possible to earn more over time up to $58.33 per hour

* Eligible for a Saturday shift differential

Work Schedule:

* 40 hours per week

* Shifts currently available:

1) Four 10-hour days Mon, Wed, Thurs Fri 7:30am-6:00pm

2) Mon, Tues, Fri (7:30am-6:00pm) & Sat (7:30am-5:00pm) with an additional hour worked during the week

* Participation in Saturday rotation (if not working every Saturday) from 10am-3:00pm

* Shifts may change occasionally based on patient access and organizational needs

Who We Are:

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

* Respect

* Integrity

* Accountability

* Collaboration

* Innovation

We strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.

Job Summary:

The Triage RN provides centralized, protocol driven clinical triage for all Unity Care NW patients, neonate to geriatric, to assess patient concerns, determine urgency, and route patients to the appropriate level of care. This role ensures timely, consistent, and safe clinical decision making, protects provider capacity, and supports same day access across the primary care clinics. The primary duties and responsibilities below:

1. Clinical Triage & Assessment:

a. Conducts telephone triage and responds to in-basket messages as assigned using Schmitt-Thompson Triage protocols

b. Assesses symptoms, risk factors, and red flags to determine urgency and appropriate disposition

c. Routes patients to RN visits, provider visits, same day care, ED, or home care as appropriate

d. Provides clear, clinically appropriate guidance and education within scope using approved protocols and clinical guidance

2. In-Basket & Workflow Management

a. Manages assigned RN Pool accurately and within required time frames

b. Uses best practice workflows, including documentation standards

c. Communicates clearly with Clinic RNs, RN Care Managers, providers, and MAs to ensure smooth handoffs

d. Identifies trends, bottlenecks, or recurring issues impacting triage efficiency

3. Same Day Access & Escalation:

a. Supports same day access by prioritizing urgent and time-sensitive patient needs

b. Escalates high-risk or complex cases promptly to providers or supervisors

c. Collaborates with Clinic RNs to align triage decisions with clinic capacity and staffing

d. Ensures critical results and urgent findings are addressed within required time frames

4. Quality & Team-Based Care:

a. Applies triage protocols consistently to reduce variation and risk

b. Documents all triage interactions accurately and timely in the electronic health record (EHR)

c. Participates in protocol development, review, and ongoing refinement

d. Supports training and coaching of Clinic RNs and staff related to triage workflows as assigned

What We Offer:

* A friendly and collaborative team environment

* A competitive compensation package

* Outpatient clinic - no hospital work

* Day shifts only - no nights

* No Sunday shifts

Loan Repayment Application Opportunities

* Employment at UCNW counts towards eligibility for Public Service Loan Forgiveness - details can be viewed at Federal Student Aid.

* Eligible providers may apply for loan repayment through the Washington Student Achievement Council (Washington Health Corps | WSAC) &/or Nurse Corps Loan Repayment Program (Apply to the Nurse Corps Loan Repayment Program | Bureau of Health Workforce (hrsa.gov))

While employes at UCNW are eligible to apply for these loan repayment awards, receipt is not guaranteed.

Generous benefits including:

*…