Community Manager; Affordable Housing

Community Manager

The Community Manager’s primary responsibility for the Daily operations and oversight of a Section 8 Base and Tax Credit community. and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio. To include implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight.

Moreover, assuring that the environment of the property reflects the philosophy of the company.

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• EnsureHUD and LIHTC compliance, managing resident relations, overseeing recertification and inspections, coordinating maintenance operations monitoring financial performance, and leading on-site staff.
• Responsible for occupancy management, rent collections and maintaining compliance
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
• Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
• Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
• Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking/inspecting property and vacant units.
• Ensure company policies and procedures are met.
• Attend court proceedings, as necessary.
• Coordinate and lead staff meetings, as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team

• Previous Property Management Experience
• Compliance Experience with PB section *
• Professional certification: COS or CPO
• Two years supervisory experience
• Computer Proficiency and knowledge of Microsoft Office Suite
• Demonstrated Leadership ability and proven track record of success with the leasing process
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
• Strong financial analysis, budgeting, and P&L management skills
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Experience with unit and common area renovations
• Possess proven financial and accounting expertise
• Excellent customer service orientation
• Excellent verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property…