Retail Assistant Manager

Location:

Bellingham, 1115 E Sunset Dr, Bellingham, Washington, United States of America

Department:
Retail Operations

Reports to:

Store Manager

Supervises:
Supervisors and Associates

Pay: $57,500‑$60,000/year DOE

The Store Assistant Manager supports retail, production, and material handling teams, ensuring team member satisfaction, achieving financial goals, and maintaining operational excellence.

• Understand operational metrics; implement plans to achieve goals
• Discuss operations and results with knowledge and fluidity
• Maximize sales through proper stock rotation, merchandising, signage, identification of e‑commerce merchandise, and inventory levels of new and used goods
• Ensure continuous product flow through production support and partnership with inventory and new goods, providing customers with an excellent assortment
• Inspire and actively engage in excellent customer service for both internal and external stakeholders
• Develop strong working relationships throughout the enterprise and partner effectively
• Attract, hire, develop, inspire, and retain top talent
• Champion diversity, equity and inclusion; promote the talents and voices of all people
• Ensure compliance with Seattle Goodwill policies and procedures and relevant areas (People & Culture, Finance, Asset Protection, Risk & Safety, Customer Service, New Goods, Inventory, Merchandising)

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning, & directing work, monitoring performance, rewarding and disciplining employees, addressing complaints, and resolving problems. Partners with People Relations as needed.

• High school graduate or equivalent
• Retail leadership experience of 3+ years
• 2+ years leading a sales team in a retail or service environment
• Experience leading a team in a customer‑centric, solutions‑based environment
• Must be able to engage and speak to customers and understand their needs
• Skilled understanding of budget metrics, P+L; minimum 1 year

• Valid Washington Driver’s license and proof of insurance with a good driving record
• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Ability to learn new technology and software related to the job

Lifting and carrying 20‑30 pounds; fine motor control; standing for long periods; frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; traveling across varied surfaces; operating computer systems; specific vision abilities; effective verbal and written communication; reliable attendance.

• Problem solving
• Strong verbal and written communication skills
• Leadership and coaching skills
• Analyzing and interpreting data
• Time management

Exposure to noise consistent with a retail environment and occasional outside work. Flexible schedule including nights and weekends. Must have reliable transportation for offsite meetings and events.

• A health plan that includes medical, dental, vision, and prescription coverage
• 100% Employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation (9 days), holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee referral bonus
• Employee Assistance Program (EAP)
• Paid Job Training

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.