Store Protection Specialist

General Purpose

This position provides a visible presence at the Store entrances and exits to mitigate theft and fraud and maintain a safe environment for Associates and Customers. The Specialist greets all customers in a courteous manner, demonstrates “command” presence in the Company issued vest, monitors the Code 50 package inspection policy, walks the sales floor to identify potential theft indicators, and works with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage.

The Specialist must embrace Company values and have a mindset to protect the Ross treasure.

• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all Customers and Associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
• Participates in internal and external partners; may include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Completes other duties as assigned to support Loss Prevention initiatives.

• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company dress code.

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Uses internal or external intelligence to impact shortage trends; communicates effectively to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes all Company Best Practices while maximizing productivity by minimizing steps and touches.

• Increases Store awareness on effective processes to minimize operational shortage; trains and educates Associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for Customers and Associates.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability, Execution

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Spending up to 100% of working time standing, walking, and moving around the Store.
• Ability to raise or lower objects more than 25 lbs., from one level to another.
• Ability to regularly bend, stoop, or crouch.
• Certain assignments may require other qualifications and skills.

Benefits include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs;
Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally…