Customer Service Associate

Job Title:

Customer Service Associate

Department:
Retail Operations

FLSA Status:
Non-Exempt

Reports to:

Store Manager

Pay Rate: $19.63 per hour

The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering, and performing other customer service actions.

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold and checking bags and packages. Models high level of customer service.
• Answer store phones, make intercom announcements, and communicate through telephone and wireless audio systems.
• Operate POS system: handle cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.
• Monitor the level of customer service on all cash registers, calling for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain Lost and Found log, ensuring that items are entered correctly and valuables are tagged and put in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices and report hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High school graduate or equivalency (not required).
• Minimum 1 year retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Requires lifting and carrying up to 30-40 pounds; fine motor control; standing for long periods; frequent bending, kneeling, reaching, stooping, squatting; climbing ladders; ability to travel across various surfaces; communication skills; reliable attendance.

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Communicating with the public.
• Verbal and written communication skills.
• Completing written orders.

Noise levels consistent with a retail environment; flexible schedule.

• Health plan includes medical, dental, vision and prescription coverage.
• 100% employer-paid life, AD&D, and long-term disability (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
• Flexible Spending Accounts (FSA).
• Roth and 403(b) retirement savings plan program.
• Paid vacation, holidays, and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship program.
• Career advancement opportunities.
• Paid job training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.