Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion to build a rewarding retail career with Comcast Xfinity. This role focuses on delivering outstanding customer service, meeting sales targets, and promoting Comcast products in‑store.

• Engage customers with enthusiasm, demonstrate and explain product features to enhance their shopping experience.
• Provide outstanding customer service with all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify account statements and process in‑store bill payments.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as brand ambassador to promote Comcast Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment while adhering to retail operational policies and procedures.
• Ensure a consistent and professional store environment.

• High school diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Physical capability to carry and/or lift 25‑pound boxes and move around the store constantly.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

• Medical, Dental, and Vision coverage
• Comcast Xfinity courtesy services in serviced areas
• Discount tickets to Universal Resorts
• Paid parental leave
• Tuition reimbursement up to $8,000 for full‑time employees
• Paid time off
• 401(k) savings plan – up to 6% dollar‑to‑dollar matching

Base Pay: $19.20 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $26.89 per hour.

High School Diploma / GED (Required).

May be required depending on the specific role; please confirm with hiring manager.

2‑5 years of relevant work experience.

Comcast is an EOE/ Veterans/ Disabled/ LGBT employer and will provide reasonable accommodations for applicants with disabilities. Please contact us to request accommodation.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.