DriveUp&Go Supervisor

Dug Lead

KEY ACCOUNTABILITIES:

• Lead all aspects of DUG operations.
• Review and manage "Metrics That Matter" on a daily/weekly basis with DUG crew and Store Director.
• Ensure DUG department meets standards for cleanliness, organization and all marketing materials are fresh.
• Perform initial validation "smoke" test hosted by Corporate Implementation team.
• Facilitate training for all DUG crew members, including "on-demand" crew members.
• Ensure all DUG crew members are following proper processes and procedures.
• Ensure guest satisfaction with the DUG experience.
• Ensure all orders are shopped and staged on time prior to guest arrival time.
• Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
• Facilitate store crew member awareness.
• Ensure service centric guest facing crew members can answer all DUG FAQ's.
• Coach service centric guest facing crew members to "talk" DUG with guests and provide DUG flyers and marketing materials as needed.
• Facilitate guest awareness of DUG services.
• Drive sales and use of DUG services.

SKILLS AND EXPERIENCE:

• Excellent guest service skills.
• Possess good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills.
• Possess leadership skills and the ability to influence the work of others.
• Must be able to motivate crew members to achieve department goals.
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

PHYSICAL ENVIRONMENT:

• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
• Willingness to work independently in a fast-paced environment

Pay Transparency:

- Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).

[If applicable:] Associates in this position may be eligible for a quarterly bonus. Applications are accepted on an on-going basis.

Employer Description - Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia.

Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us.

We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.