Phone Sales Ninja; no cold calling

Inside Customer Sales Representative

Location:

Bellingham, WA

• You love talking to people and can hold a conversation without a script — but you also follow a process.
• You're organized and hate letting things fall through the cracks.
• You're comfortable asking for a commitment and don't fold when someone pushes back.
• You're coachable — you want to be trained and held to a standard.
• You're local to Bellingham and want to work in‑office with a team.
• Sales experience is a plus but not required — we’ll train the right person completely.
• You have a genuine love for people, verbal fluency, tactical empathy on the phone, and strong basic computer skills such as typing and shortcut key fluency.

Fence Brothers is Bellingham’s premier residential and equestrian fencing contractor. We’re growing fast and need a sharp communicator to own our phone process and keep our crew calendars full with the right inbound customers. Our C.O.R.E. values are Craftsmanship, Ownership, Relationships, and Efficiency.

As our Inside Sales Rep, you are the first voice a potential Fence Brothers customer hears. Your job includes:

• Qualifying inbound customers using our proven phone framework.
• Scheduling interested homeowners into onsite design sessions.
• Following up with customers who didn’t close immediately to bring them onto the construction calendar.

This is not a cold‑calling role. Customers reach out to you for services through our top‑rated website, affiliates & referrals.

• Your job is to serve our customers with excellence, treat them like family, have a good laugh on the phone, and schedule their onsite designer.
• You are the first step to deliver real value to our customers through understanding, solutions, and conviction.
• You are probably an ambivert: you are gregarious when you need to be, but also know when to shut up and ask for the sale, or ask hard questions.
• You know how to gently confront customers’ frozen perceptions when needed.
• You take extreme ownership of your new requests and contact these customers now.
• You are organized, strategic and purposeful, not scattered and random. Your typed notes are detailed and clear.
• You love to learn and grow.

• Sunday:
  Remote and flexible, phone only from anywhere.
• Monday–Thursday:
  In‑office, Marine Drive, 9am–5pm.

1. Phone Pre‑Qualification (Primary Responsibility)

• Answer all inbound calls promptly and professionally during weekday business hours.
• Earn weekend bonus commissions by booking onsite design sessions on the weekend from inbound leads on Saturdays and Sundays.
• Engage new customers with our structured phone qualification framework every time.
• Identify green‑flag customers (timeline, budget intent, decision‐maker present) and red flags (tire‑kickers, price shoppers, not ready to move).

2. Lead Follow‑Up & Pipeline Revival (Secondary Responsibility)

• Work a defined list of leads who inquired but didn’t book — call, text, and email until re‑engaged or disqualified.
• Follow up with homeowners who received an onsite assessment but did not sign a contract.
• Use templated outreach sequences while keeping communication personal.
• Re‑qualify returning leads and rebook assessments where appropriate.
• Flag leads that have gone fully cold and document reason for close in the CRM system.

3. Admin & CRM

• Keep CRM records clear while you chat with customers on the phone or text and log the important info so your designer can carry on the design conversation later.
• Communicate daily with the sales team on lead status, hot prospects, and scheduling needs.
• Participate and contribute to the team.

• Base Pay: $46,000 – $52,000.
• On‑Target Bonus: $14,000.
• On‑Target Total: $60,500 – $66,000.
• Top Performers: $72,000 – $80,000+.
• Growth Track Opportunities:
  Become an outside sales rep, designer, director of sales, project manager, or general manager through this growth track.
• Paid Sick Leave.
• Flexible work scheduling around family vacations and important life moments.
• One day a week remote, four days in office.
• Paid training, systems, computer, phone and resources.
• Leadership training and investment weekly.

Apply through this job posting.

• Include a short note (3–5 sentences) on why this role fits you right now. Applications without a note will not be reviewed.
• Finalists will complete a short recorded phone simulation (role‑play call) — we’ll send you a scenario and ask you to walk through how you’d handle it. This is how we find people who can actually do spectacularly at the job, not just interview well.