Member Engagement & Development Manager

The Member Engagement and Development Manager is responsible for strengthening the Chamber’s member and community relationships through proactive engagement, thoughtful communication, partnership development, and consistent follow-through. This position supports the Chamber’s long-term sustainability by helping members, sponsors, and community partners connect meaningfully with Chamber programs, initiatives, and opportunities.

This role is designed as a salaried, non-commission position with organizational goals related to membership growth, retention, sponsorship development, and community engagement. The position may be structured as full-time or approximately 30 hours per week, depending on available funding and final organizational needs.

The ideal candidate is an organized, relationship-centered business development professional who enjoys building trust with local employers, understanding member priorities, coordinating deliverables, and ensuring businesses experience consistent value through Chamber participation. Success in this role comes from strong communication, attention to detail, responsiveness, and the ability to cultivate long-term relationships that strengthen the Chamber’s visibility and impact throughout the community.

This position reports to the President/CEO.

Schedule: Full-time

Compensation: $55,000

Location: Must be based in Bellingham, WA

Commission: This is not a commission-based role
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Incentive Opportunity: The Chamber may include a bonus or incentive structure tied to exceeding clearly defined revenue, membership, sponsorship, or retention goals.

• Build and maintain strong relationships with new and existing members to better understand business needs, priorities, and opportunities for engagement.
• Serve as a trusted and responsive point of contact for members, sponsors, and community partners.
• Support member retention efforts through proactive communication, thoughtful follow-up, and a high level of service.
• Help members maximize the value of Chamber participation by connecting them with relevant programs, events, sponsorship opportunities, and resources.
• Support renewal efforts by identifying at‑risk members, following up on member concerns, and reinforcing the value of Chamber participation.
• Maintain current knowledge of Chamber initiatives, advocacy priorities, events, and member benefits in order to communicate opportunities effectively.

• Maintain accurate and up‑to‑date records of prospects, members and member interactions, sponsorship conversations, renewals, and engagement activities in the Chamber’s CRM or tracking system.
• Track progress and report on revenue goals, sales, membership, sponsorship, and engagement reports, providing clear and consistent reporting to the President/CEO.
• Coordinate closely with Chamber staff to ensure sponsorship deliverables, member communications, event visibility, invoicing, and partnership commitments are completed accurately and on time.
• Ensure strong internal communication, clear expectations, and consistent follow‑through across all member and partner interactions.
• Maintain organized workflows and manage multiple priorities with professionalism, responsiveness, and attention to detail.

• Identify, cultivate, and secure new Chamber memberships through outreach, referrals, networking, relationship building, and ongoing engagement.
• Develop and maintain a well‑organized pipeline of prospective members, sponsors, and strategic partners.
• Prepare and coordinate membership materials, sponsorship information, proposals, and follow‑up communications in a professional and timely manner throughout Whatcom County. Support organizational revenue goals through relationship‑based engagement that aligns business needs with Chamber opportunities and initiatives.

• Cultivate sponsorship and partnership opportunities that align with Chamber programs, events, and strategic priorities.
• Actively support and participate in Chamber events and programs, especially…