Retail Sales Associate​/Customer Service

Overview

If you’re looking for a retail sales associate / customer service job in Bellingham where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $19.50 per hour to start, plus paid training time
• 1 hour PTO for every 40 hours worked
• One complimentary massage, stretch session or skin care service per month, plus discounts for friends and family
• Our team members will earn commission for wellness plan membership sales and have opportunities to earn up to $200/monthin additional bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients and establishing relationships that change lives for the better.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Ability to work independently, while maintaining a strong team and customer service mindset.

Responsibilities:

• Greet guests and provide a warm, professional, and welcoming studio experience.
• Manage front desk operations, including phones, guest check-in/check-out, scheduling, and transactions.
• Schedule and rebook appointments while proactively filling cancellations and openings to keep Service Provider schedules full and productive.
• Educate guests on services, memberships, enhancements, gift cards, and retail products.
• Support membership sales, guest retention, and studio performance goals.
• Ensure Service Providers have the supplies and resources needed to provide exceptional service.
• Assist with laundry and maintain clean, organized, and professional treatment rooms and shared studio areas.
• Maintain accurate guest, appointment, and membership information.
• Work collaboratively with the studio team and assist with opening, closing, and other daily operational duties as needed.

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.