Service Technician III

Company Overview

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply‑chain procedures.

The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is a subsidiary of Illinois Tool Works Inc.

Service/Repair Technician 3 possesses in‑depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on‑site support to Hobart Service customers, including but not limited to installation and service of commercial food equipment. Routine work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and leads more advanced installs as needed.
• Maintains, diagnoses, and repairs commercial food equipment for customers on contract and/or on time‑and‑material (T&M) basis.
• Interprets and follows schematic diagrams.
• Demonstrates knowledge of sequence of operations for multiple operating modes.
• Applies state‑specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Is responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company’s safe driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

Required Education & Work Experience

• High school diploma or GED and 4‑7 years of food equipment service experience and/or 2‑4 years of HVACR service experience.

Desired Education & Experience

• Associate’s Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Certificates & Licenses

• Accredited Certified Technician (CFESA / NATE / Hobart)
• EPA Certification

• Mechanical Aptitude – Skilled in various tools and equipment, reading service manuals, gauges, meters, etc.
• Customer Service – Utilizes various interpersonal styles, communication methods, and problem‑solving skills to positively assist and influence customers.
• Safety at Work – Observes and practices all safety and security procedures (PPE, safety training, etc.).

• Reads and interprets standard service manuals, mechanical diagrams, parts stocking methods, and procedures.
• Understands basic math and measurement conversions.
• Compiles and summarizes data for supervisors and/or branch managers to aid in customer‑focused strategies.
• Has basic knowledge of Microsoft Office (Word, Excel).

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

• Meets productivity standards as set by Customer Facing Metrics (CFMs).
• Completes work in a timely manner.
• Strives to increase productivity.
• Works quickly.

• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

• Follows instructions, responds to…