Lead Water Damage Technician

Title

Lead Water Damage Technician

Ferndale, WA

The Lead Water Damage Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This is a working lead position, meaning the individual will perform hands‑on restoration work while also overseeing day‑to‑day operations on job sites. This position ensures that all work is conducted safely, efficiently, and to the highest quality standards.

The Lead Technician is responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

• Supervise and work alongside technicians to complete job projects from start to finish, ensuring all tasks are completed according to plan and within the designated time frame.
• Ensure strict adherence to SOPs, maintaining safety, quality, and a professional image on all job sites.
• Conduct clean, safe, and precise demolition using hand and power tools, ensuring minimal disruption to the property.
• Document drying progress using moisture meters and other equipment to maintain accurate and thorough records.
• Communicate with the In‑Home Sales Specialist regarding additional services not captured on the initial job ticket.
• Drive a company vehicle to and from job sites in accordance with state traffic laws and company policies.
• Complete all applicable compliance tasks in DASH daily, ensuring work meets industry and company standards.
• Maintain strong attention to detail to ensure customers receive excellent service and high‑quality results.

• High school diploma or equivalent required.
• Strong work ethic, positive attitude, and eagerness to learn.
• Excellent communication and customer service skills.
• 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related field strongly preferred.
• IICRC certification in water damage or mold remediation preferred.
• Valid driver’s license with acceptable driving record.
• Participate in an on‑call rotation schedule.
• Ability to lift 50+ lbs, climb ladders, and work in confined spaces.

Hourly Pay:
Depending on experience

Additional Pay:
Bonus opportunities based on performance

• Company‑paid health insurance for the employee (buy‑up plans available).
• Dependents and spouses may be added at additional cost.
• HSA/FSA available with select plans.
• Dental and vision insurance.
• Company‑paid short‑term and long‑term disability.
• Company‑paid life insurance.
• 401(k) with company match.
• Ancillary benefits including hospital indemnity, critical illness, and accident coverage.
• Paid time off (PTO) and paid holidays.
• Referral program.
• Professional training and career advancement opportunities.