Program Support Specialist

• Location 1111 Cornwall Ave,Bellingham, WA, 98225,United States
• Base Pay $22.00 - $24.00 / Hour
• Job Category Social Services, Community Services, Support Services
• Employee Type Regular Full Time

Position Open Date: 05/14/2026

Position Close Date: 05/28/2026

The Program Support Specialist provides support for Whatcom Homeless Service Center (WHSC) coordinated entry, with an emphasis on support/back-up for the Program Referral Specialist, Coordinated Entry Team and data entry. In addition, the Program Support Specialist will work in collaboration with the Homeless Outreach Team and Referral Specialist(s) to directly assist clients, who are accessing or waiting for housing services through Coordinated Entry.

The Whatcom Homeless Service Center team works collaboratively to support the human services community and its efforts to support the needs of low-income people.

Monday through Friday, 8am to 4:30pm

• Enters and audits client intake information in the housing pool database.
• Supports maintenance of WHSC’s website and recorded phone tree.
• Works with Program Referral Specialist (PRS) and Homeless Outreach Team (HOT) to identify clients who need to be screened for program eligibility.
• Works with clients to obtain eligibility documentation for program referral, including completing intakes and vulnerability assessments.
• Monitors availability of housing partner agencies.
• Communicates with clients about housing and other resources.
• Represents agency at community events and trainings.
• May provide office reception including information and referral.
• Conducts routine data entry duties, including but not limited to Homeless Management Information System and WHSC housing pool database.
• Provides administrative support to WHSC director and staff, including but not limited to updating forms, maintaining file systems, and program development.
• Provides training to community partners on coordinated entry system and related programs.
• Prepares and completes reports for coordinated entry partners and systems.
• Responds to requests from the public, accessing coordinated entry, via email, phone or in-person during walk in hours.
• Filing and organizing confidential materials.

• Preferred experience working in an office environment, which includes spreadsheet creation and/or maintenance, data base management, and record keeping duties.
• Preferred experience with homeless clients and/or related service providers.
• Valid Washington State driver’s license and five-year driving history within Opportunity Council’s Auto Insurance Standards.

We place a strong value in hiring individuals with lived experiences of poverty and/or homelessness or who have previously participated in Opportunity Council programs or other social services.

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.

• Paid time off earned on an accrual basis (vacation, sick, personal, holidays).
• Paid time off for wellness needs.
• Employer-paid holidays.
• Employer-paid HDHP and low-cost traditional health care options.
• HSA and FSA plans, subject to plan terms.
• Eligibility for critical illness insurance coverage.
• 403(b) Retirement plan with employer contribution.
• Eligibility for health coverage for legal dependents.
• Eligibility for employee/family dental and vision coverage.
• Voluntary benefits such as life insurance, long-term disability, and long-term care and personal legal services.

Opportunity Council is proud to be an Equal Employment Opportunity employer. We do not permit discrimination based on race, creed, color, national origin, gender, gender identity or expression, sexual orientation, religion, marital or family status, pregnancy, military or veteran status, age, genetic information, disability, use of a service animal, or any other status protected by law.