Mediation Case Manager

Employment Status: 1 FTE (40 hrs/week); non-exempt hourly, benefited, occasional evening or weekend hours

Benefits: Medical, Dental, Vision, EAP; paid holidays, vacation, and sick leave; 401(k), professional development; flexible schedule with opportunity for partial remote work

Starting Wage Range: $21-$22 (the WDRC strives to increase wages annually)

Reports to: Mediation Program Manager

Who we are: The WDRC is a 501(c) 3 nonprofit, operating in the ancestral lands of the Coast Salish Peoples. With a vision for Whatcom County to be a community in which people approach conflict in creative and healthy ways, and a mission of providing and promoting constructive and collaborative approaches to conflict, we integrate the values of kindness,impurity, empowerment, collaboration, communication, equity, diversity, sustainability, and integrity, across our organization.

Working Conditions: The WDRC is an inclusive, collaborative organization, in which empathy, communication, and integrity are highly valued as we provide impartial, accessible dispute resolution services for our entire community. We believe in and continually strive to provide a supportive, healthy and productive work environment. Every staff member plays an active role in contributing positively to our organizational culture. Staff serve the public through a variety of programming both onsite within WDRC owned and rented facilities, and in public and private spaces.

Given the nature of the WDRC’s mission and services, the possibility of exposure to escalated emotion and offensive language from the public exists. The WDRC expects staff to respond to these instances with diplomacy, tact, and compassion.

The Case Manager (CM) position serves an integral role within the WDRC, providing direct services at the heart of the WDRC’s mission and vision. The role serves as a primary point of contact for community members with housing, small claims, or other community related conflicts, screening for program eligibility, conducting intakes, and preparing participants for mediation sessions. The CM will also provide referrals to external resources when a client’s needs fall outside the scope of our program.

A key member of the mediation team, the CM is able to work autonomously and contribute collaboratively to ensure the provision of high quality services. An ideal candidate will bring a thoughtful approach to working with the public, be highly skilled in listening deeply and compassionately with a trauma-informed lens , and will share a strong belief in the mission of the WDRC, embracing the opportunity to work with our team.

• Conduct client intake process for housing stability, community, and small claims cases
• Screen for program eligibility, mediation, and to manage risk
• Communicate with all parties to (re) schedule services as appropriate
• Anticipate needs and help prepare volunteers, conciliators, mediators and clients for success
• Provide coaching services, phone conciliation services and, where agreed upon by both parties, convene mediation sessions to assist clients in reaching resolutions
• Close out cases (client communication, data entry, adherence to WDRC systems)
• Collect program data (quantitative and qualitative) for reporting and tracking purposes
• Assist mediation team with intake for other case types as needed
• Administrative duties include answering calls, filing, word processing, data entry
• Mediate cases as needed (once adequately trained)
• Provide support to the Mediation Program Manager and mediation team to ensure overall success of mediation program
• Actively participate in collaborative program development needs, from admin to outreach
• Coordinate and communicate with program partners to facilitate service access for clients
• Engage community partners, stakeholders, and others as necessary to promote the program
• Provide training and/or outreach as requested
  
  Collaborate with and support full Mediation Program Team

• Support and assist with planning and delivery of in-services and mock practice groups
• Collaborate with the staff to ensure success of the mediation training program
• Fost…