Bilingual Case Manager Lead

• Location 1111 Cornwall Ave,Bellingham, WA, 98225,United States
• Base Pay $25.00 - $28.00 / Hour
• Job Category Human Services, Housing Services, Community Services
• Employee Type Regular Full Time

Position Open Date: 07/02/2026

Position Close Date: Open until Filled

Interested in making a difference in your community while building a career? Join our team as a Case Manager Lead!

For 60 years, Opportunity Council has worked throughout Northwest Washington to build just, equitable communities through service, investment, and collaboration. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. Part of a national network of Community Action Agencies, we are dedicated to helping people help each other and themselves—building a community where everyone has the chance to thrive and contribute.

At Opportunity Council, our values guide everything we do. Collaboration, respect, integrity, passion, and learning shape how we show up for each other and for our community. We’re also committed to weaving diversity, equity, and inclusion into every part of our work—from the help we offer in the community to the kind of workplace we create for our staff.

To learn more about us and our work, visit our website:(Use the "Apply for this Job" box below)..org

Provides case management services to participants in Opportunity Council’s Housing Programs. Provides leadership and guidance to case management staff around housing programs, short and long term services and assistance. Ensures implementation of Motivational Interviewing, Housing First, and Harm Reduction case management model. Assists in managing housing data, client file tracking and compliance, ensuring data quality and timely client file reviews. Provides leadership and direction on issues affecting low-income populations and works closely with agency service centers and community partners to ensure coordinated service delivery.

To be determined

To effectively serve our diverse community, this position requires fluency and proficiency in English and Spanish.

• Provides housing-related case management services using Harm Reduction and Advance Motivational Interviewing model to households participating in housing programs, including assessment, resource and referrals, planning, goal setting, support, and evaluation.
• Works with housing case management staff, providing leadership, guidance, and direction in program and service delivery.
• Performs client file and data quality reviews for housing programs.
• Maintains up-to-date knowledge of major systems and resources that low-income households encounter and utilize.
• Maintains current, accurate and confidential records and provides reporting and tracking information for data management systems.
• Documents and reports specific client activities for Medicaid Billing in applicable programs.
• Collaborates with other agencies and service providers to develop service delivery plans.
• Conducts home visits both on-site and off-site.
• Ensures compliance with all federal, state, agency, and/or funder guidelines.
• Assists in program development work.

Specialize in providing services to clients and families who speak a language other than English as a primary language. May occasionally be asked to support with translating/interpreting a language other than English to assist potential or current clients.

• Bachelor’s degree in Human Services, Psychology, Sociology, or related field, or equivalent year-for-year experience.
• Minimum 6 months of related experience.
• Experience in case management services with demonstrated competency in Motivational Interviewing, Harm Reduction, file management, and demonstrated ability to effectively support persons with complex needs achieve housing stability.
• Experience working with people living with mental illness.
• Experience working with people experiencing homelessness.
• Experience working with persons experiencing substance use disorder.
• Knowledge of substance use disorder, its signs and…