Camp Women's Case Manager

Position:
Case Manager

Department:
Shelter Operations

Schedule:

Full-time, Non-Exempt, 2:00pm-10:00pm, Tuesday-Saturday

LNI: A-3 6509-4

Position

Description:

The Case Manager will act as a part of the Shelter Operations team at Lighthouse Mission Ministries (LMM) Emergency and Enhanced Shelters by providing 1:1 case management to clients and supporting day to day operations of the program. They will operate in a grace-based and radically hospitable way while connecting clients to services and supports. Case Managers will help maintain a safe environment for guests, respond to emergencies as needed, and offer emotional and spiritual support.

The ideal candidate will desire a challenging, fast-paced, rewarding and service-oriented work environment.

Compensation to Include: PTO & Paid-holiday Package, Medical, Dental, Vision, and Life Insurance; 403(b) contribution and match up to 5%, Employee Assistance Program, Paid Training, and Education Reimbursement.

Responsibilities:

• Responsible for an assigned caseload, assess client needs, set goals, and provide accountability by regularly meeting with clients 1:1. Supporting individuals through case management systems and methods provided by Lighthouse Mission.
• Plan and provide supervision for group case management activities.
• Provide and facilitate an environment that relationally shares with guests the full range of resources available to assist them, particularly further LMM programming, in overcoming the conditions that cause homelessness.
• Use creative problem solving techniques independently and as part of a team, and show tenacity in advocating for clients and encouraging them to implement strategies to move forward.
• Maintain timely, accurate, and professional documentation regarding client goals and progress, daily shelter events, incident reports, and mandatory reporting.
• Attend Weekly Case Manager Meeting with the Director of Shelter Operations as well as regular meetings with community partners.
• Attend regularly scheduled supervised case management sessions.
• Establish and maintain working relationships with local social service providers.
• Maintain a positive, pleasant, and professional attitude. Work with other staff to model transparent and supportive Christian relationships, which will serve as a leadership example for shelter guests.
• Participate in prayer and Christian Devotionals in a group setting
• Oversee, encourage and train volunteers and interns as needed.
• Embrace and use LMM's grace-based accountability philosophy.
• Any duties as assigned.

Organizational Relationships:

• Works alongside a team of Program staff, volunteers and interns.
• Represents LMM, specifically the Emergency and Enhanced Shelters, to other social service agencies.
• Reports directly to the Director of Shelter Operations.

Qualifications:

The ideal candidate will have a combination of education, life, and work experience that demonstrates the ability to fulfill all aspects of the job description. To include at least 1+ year of experience in Case Management, rescue mission work, or similar. Formal education in Human Services, Addiction Recovery, Biblical or Christian Studies , or closely related fields preferred.

• A passion for serving Jesus and making the Gospel known through mercy ministry. The successful candidate will have an active church/prayer life and be in agreement with the Lighthouse Mission’s Statement of Faith and Personal Covenant.
• Have knowledge of and preferably experience with issues of homelessness, poverty, addiction, domestic violence and recovery.
• Demonstrated motivational interviewing skills.
• Able to use judgment to make independent decisions.
• Sensitivity to cultural diversity in all forms is required.
• Ability to successfully pass pre-employment criminal background screenings and to comply with our drug-free work environment.
• High boundary setting and self-reflection skills.
• Ability to establish and maintain rapport with program guests and volunteers.
• Ability to remain calm and calm others in an emergency and/or confrontational situations.
• Ability to interact effectively as a team member and independently with LMM staff and with a diverse client base.
• Effective interpersonal communication skills--both written and oral--for communication with co-workers, men and women staying as guests and outside agencies.
• Ability to use MS Word, Excel, Gmail, and Google Calendar.

Physical Demands and

Environmental Conditions:

• Ability to report as regularly scheduled to the work-site and remain awake and alert during shift
• Standing 20%; walking 20%; sitting 60%
• Light lifting up to 10 pounds (ex: guests belongings)
• Possible exposure to a variety of illnesses
• Both inside and outside activities regardless of weather
• Ability to rapidly deal with emergency situations in an intermittently high-stress environment

Equal Opportunity Employer

Lighthouse Mission Ministries is both an equal-opportunity employer and a faith-based religious organization. Subject to all applicable state and federal laws, Lighthouse Mission Ministries does not…