Dispatcher, Transportation

Applications must be received by Tuesday, February 17, 2026, at 9:00 pm PST for consideration.

Please attach a resume and cover letter to the application. The cover letter will be attached to the same location as the resume. Your cover letter should address why you are interested in this position and what makes you a good fit for this role.

In-person interviews are tentatively scheduled to be held on Monday March 2, 2026. Please plan to be available.

COMPENSATION: 2025/2026 Rates

• Pay range is Step A $32.74
  - Step F $40.93. Non-Exempt hourly, represented position.

WTA's Dispatcher position is open due to Internal promotions and variable shift requirements that warrant the need for additional Dispatchers during these transitions.

Dispatchers perform primary communication, coordination and organizational duties required to deliver safe, reliable, efficient and friendly service for public transportation service daily. Dispatchers' main functions include: maintaining communication, (coordination between Operators, Expediters, Maintenance and the Dispatch Center); interpreting and applying WTA policies, procedures, and Collective Bargaining Agreement (CBA) in a fast paced deadline oriented environment; utilizing transit specific software to maintain highly detailed records for scheduling work assignments, documenting absences;

and monitoring and maintaining computerized driver manifests and assignments. Utilizes transit software and Microsoft Suite for record keeping. Conducts "markups" for shift assignments and vacations absences; performs most paratransit trip assignment and service delivery.

• Maintain communication between Transit Operators/Expediters and the Dispatch Center.
• Process leave requests for Transit Operators, Expediters, and Dispatch Staff.
• Ensure all leave requests match CBA and WTA policies, reporting irregularities to appropriate Operations supervisory staff.
• Schedule extra-board Operator assignments, working with the dispatch team to assure absence needs are covered.
• Observes budget and resource limits for service.
• Monitor employee reports via Sign-In-Terminal (SIT) and OPS alerts.
• Perform WTA employee Fit for Work checks.
• Schedule passenger rides in Paratransit.
• Ensure compliance with Americans with Disabilities Act (ADA) and WTA service standards.
• Maintain confidentiality of WTA rider and personnel records and information.
• Coordinates with operations supervisors about events in the field.
• Manage vehicle assignments; coordinate bus swaps with Expediters and Fleet Lead Techs.
• Perform emergency alarm system tests and responses to emergency alarms through Computer Aided Dispatch (CAD) system.
• Maintain critical communications during declared emergencies according to WTA's Safety and Security Plan.
• Record all reported incidents and accidents in the daily log.
• Interprets and applies WTA policies, procedures, and Collective Bargaining Agreement (CBA) in all functions.
• Reports CBA compliance problems to Operations Supervisory staff.
• Reports safety concerns to Operations Supervisory staff or other management personnel.
• Provide Operator performance feedback to Operations Supervisory staff as requested.
• Completes and forwards observation reports about possible policy violations by Operations staff.
• Receives and process telephone calls during certain hours; process lost and found items and arrange for supplies as needed.
• Works to maintain and improve dispatch system capabilities and performance.

• Performs and supports accurate time keeping and attendance, verifying mobile data time records (with support from paratransit dispatch), and ensuring prompt submission, calculation and transcription of exception card data.
• Posts and conducts shift assignment markups for represented Operations staff, according to proper time parameters and procedures.
• Posts and conducts annual vacation markup for represented Operations staff, according to proper time parameters and procedures.
• Completes daily, weekly and monthly record keeping and statistical reporting.
• Coordinates with training department as needed.

• Develops daily paratransit service schedules, assigning trips to appropriate runs, and maximizing service quality and system productivity and efficiency.
• Assigns rides to contract service providers(s) when needed for service quality or system efficiency purposes.
• Uses paratransit dispatch and mobile data systems to keep accurate record of all service.
• Record time and mileage of paper Flex manifests.
• Run PASS software reports and enter statistical corrections for previous day.
• Maintains and optimizes template schedules for paratransit subscription rides.

• Receives and forwards public comments to appropriate agency staff.
• Participates in solving operational problems and customer-service issues.
• Assists with other agency-wide organizational activities.
• Pre-trip vehicles, if certified and as required.
• Drive in service, if certified, and as necessary.
• Receives on-going…