Desk Coordinator​/Admin. Assistant

Position: Support Desk Coordinator / Admin. Assistant
Key Responsibilities Customer Service & Client Support Answer and route incoming phone calls and emails.

Receive, document, and track customer complaints and service requests.

Follow up with clients to ensure concerns are resolved in a timely manner.

Provide real-time updates to customers regarding open service issues.

Maintain positive relationships with clients through professional communication.

Complaint Resolution Create and manage service tickets for customer concerns.

Coordinate with operations managers and field supervisors to resolve issues.

Monitor complaint status and ensure all follow-up actions are completed.

Escalate urgent matters to management when necessary.

Maintain accurate records of customer interactions and resolutions.

Customer Service Visits Conduct scheduled customer service visits and quality assurance inspections.

Gather client feedback regarding service performance.

Identify opportunities for service improvement.

Document visit findings and communicate action items to operations teams.

Administrative Support Maintain customer records and service documentation.

Assist with scheduling, reporting, and data entry.

Prepare customer service reports and follow-up summaries.

Support operations teams with various administrative tasks as needed.

Qualifications Strong customer service and communication skills.

Professional phone and email etiquette.

Ability to handle multiple tasks and prioritize effectively.

Strong problem-solving and conflict-resolution abilities.

Proficiency in Microsoft Office, Google Workspace, and customer management systems.

Ability to work independently and as part of a team.

Previous customer service, administrative, dispatching, or support desk experience preferred.
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