Customer Care Representative
Job in
Bellows Falls, Windham County, Vermont, 05101, USA
Listed on 2026-06-20
Listing for:
Prescryptive Health, Inc.
Full Time, Contract
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Seeking a Contract Customer Care Representative to provide remote, full-time customer service support, advocating for customer needs and contributing to process improvements in a dynamic healthcare technology environment.
Key responsibilities- Develop a deep understanding of customer needs and provide accurate, empathetic service via phone, email, and case systems
- Identify issues and trends, collaborating with product and operations teams to enhance the customer experience
- Assist with customer communications during product updates and refine internal customer care processes
- Experience in a customer service or healthcare operations role, preferably in a PBM, health plan, or pharmacy setting
- Active pharmacy technician license preferred but not required
- Strong problem-solving skills with a customer-first mindset
- Ability to thrive in a fast-paced environment and manage multiple systems simultaneously
- Tech-savvy and comfortable using Salesforce or similar case management tools
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