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Bilingual Intake Coordinator
Job in
Bellows Falls, Windham County, Vermont, 05101, USA
Listed on 2026-06-29
Listing for:
Valenz Health (V lenz Health)
Full Time
position Listed on 2026-06-29
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Receiving inbound calls and facilitating the authorization process, the full-time Bilingual Intake Coordinator will manage client interactions and documentation while working remotely.
Key responsibilities:- Document demographic information from various communication channels within the care management system
- Make outbound calls to follow up on discharge information and request updated clinical data for concurrent review
- Screen inquiries to determine services requiring certification and collaborate with internal and external partners
- 2+ years of experience in a high-volume call center or customer support environment
- GED or High School Diploma
- Fluency in reading, writing, and speaking Spanish and English
- High attention to detail and ability to maintain courteous relations with partners and members
- Experience with medical terminology is a plus
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