Senior IT Specialist, Pharmaceutical

Role Overview

Medexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business‑critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands‑on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment.

The position focuses on Veeva CRM, Vault Promo Mats, Medical Information/Med Inquiry, Med Comms, Network, and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day‑to‑day operations.

• Provide day‑to‑day application support for pharmaceutical business systems, including Veeva CRM, Promo Mats, Medical Information/Med Inquiry, Med Comms, Network and related platforms
• Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams
• Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions
• Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption
• Provide day‑to‑day application support for additional cloud software platforms such as Hub Spot, , and others as required
• Manage incidents, service requests, access requests, and application issues through the IT support process
• Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates
• Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes
• Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable
• Assist with testing, validation, release management, change control, and documentation for regulated systems
• Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities
• Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems
• Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability
• Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation
• Deliver end‑user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions
• Follow company standards related to security, privacy, data integrity, change management, and compliance

• 3-5+ years of hands‑on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment
• Hands‑on experience with Veeva Vault, Veeva CRM/Vault CRM, Promo Mats, Med Comms, Medical Information/Med Inquiry, Network
• Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support
• Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements
• Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations
• Veeva Vault and Veeva CRM expertise
• Business partnership and…