CX Solutions Engineering Demo Environment Administrator

**** This is where you and your skills come in.
**** We’re currently looking for:
We are seeking a dedicated CX Solutions Engineering Demo Environment Administrator to own, manage, and continuously optimize our CX demo environments. This role is critical to enabling Solutions Engineers to deliver high-impact, value-based demonstrations that drive revenue and accelerate sales cycles.

The ideal candidate will combine strong technical expertise with operational discipline and a customer-centric mindset. This individual will ensure demo environments — including Contact Center, AI-powered Virtual Agents, IVAs, and chatbot ,  and Workforce Engagement Management (WEM/WFO/WFM/QM— are stable, secure, current, scalable, and aligned to go-to-market priorities**.
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* Job Duties:

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* **** Demo Environment Management
***** Maintain secure access controls and role-based permissions.
* Ensure compliance with internal security policies and AI governance standards.
* Manage user provisioning and de-provisioning.
* Maintain comprehensive documentation of demo architecture, conversational flows, and configurations.
* Develop internal knowledge base articles and best practices for AI demos.
* Train Solutions Engineers on Virtual Agent and IVA demo strategies.
* Create standard operating procedures (SOPs).
* 5+ years experience in Solutions Engineering, Systems Engineering, CX Administration, or similar technical roles.
* Strong background in Contact Center (CCaaS), UCaaS, CPaaS, or related CX platforms.
* Hands-on experience with Virtual Agents, IVAs, chatbots, or conversational AI platforms.
* Experience building intents, dialog flows, NLU/NLP configurations, and bot escalation paths.
* Experience configuring routing, IVRs, integrations, and reporting tools.
* Familiarity with CRM platforms (Salesforce, Dynamics, etc.).
* Understanding of APIs, webhooks, and system integrations.
* Strong troubleshooting and root cause analysis skills.
* Experience managing SaaS environments.
* Excellent documentation and organizational skills.
* Experience supporting enterprise sales cycles.
* Familiarity with AI/ML concepts related to conversational AI.
* Experience with AI analytics and bot performance reporting.
* Experience in cloud infrastructure and networking.
* Certifications in relevant CX, AI, cloud, or networking technologies.
* Project management experience.
* Operational excellence
* Attention to detail
* Strategic thinking
* AI and automation fluency
* Strong* communication skills
* Cross-functional collaboration
* Proactive problem solving
* Ownership mentality
* Comprehensive medical, dental, vision, disability, life insurance
* Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
* Voluntary supplemental health coverage and life insurance
* 401K match and ESPP
* Paid time off and paid sick leave
* Paid parental and pregnancy leave
* Family-forming benefits (IVF, Preservation, Adoption etc.)
* Emergency backup care (Child/Adult/Pets)
* Employee Assistance Program (EAP) with counseling sessions available 24/7
* Free legal services that provide legal advice, document creation and estate planning
* Employee bonus referral program
* Student loan refinancing assistance
* Employee 1:1 coaching, perks and discounts program
**** Ring Central’s Solutions Engineering team
**** uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. Ring Central, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, Ring Central empowers modern mobile and distributed work forces to communicate, collaborate, and connect via any mode, any device, and any location.

Ring Central is headquartered in Belmont, California, and has offices around the world.

This role has an Final date to receive applications of March 12, 2026. Please apply prior to the deadline to be considered for the role.
** Ring Central, Inc**. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the Ring Central platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.

Ring Central’s open platform integrates with leading business apps and enables customers to easily customize business workflows. Ring Central is headquartered in Belmont, California, and has offices around the world.
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