Telecom Product Manager AI

* Own and evolve major portions of the product roadmap and milestones, aligned with company strategy and customer needs.
* Translate high-level strategy and customer and business asks into clear product requirements, milestones, and success metrics.
* Balance short-term execution (features, fixes, enablement) with long-term differentiation.
* Good understanding of AI and cloud telephony, including:  + Call flows, behavior, integration  + SIP, PSTN, DIDs, routing, transfers, IVR, PBX features  + UCaaS, CCaaS, and contact center
* Good understanding of global carrier partners (GSPs) environment and requirements for branding, provisioning, metering, analytics, and compliance.
* NLU, ACR, prompt engineering, speech, agentic workflows
* AI skills, autonomy, and learning loops while maintaining guardrails.
* AI analytics,scalability, agent building frameworks, enterprise compliance
* Write high-quality PRDs, user stories, and acceptance criteria.
* Prioritize backlog using customer impact, revenue, and risk.
* Work closely with engineering through design, development, testing, and launch.
* Drive cross-functional launch readiness (sales enablement, support, docs).
* Soft skills
* 4-6+ years of product management experience, with a deep telecom/UCC/AI background.
* Proven experience delivering products in Cloud telephony, UCaaS, CCaaS, or network-based services
* Hands-on experience with AI-powered products, ideally customer-facing (chatbots, voice AI, assistants).
* Strong understanding of:  + SIP/PSTN basics, call routing, IVR/receptionist flows  + SaaS product lifecycle, PLG motions, enterprise requirements
* Excellent written and verbal communication skills.
* Ability to operate in ambiguous, fast-moving environments.
* Experience with AI/ML technologies such as NLU, RAG, speech-to-text, agentic systems.
* Experience working with regulated industries (finance, healthcare).
* Prior experience at a telecom, UCaaS, or large-scale SaaS platform company.
* Comprehensive medical, dental, vision, disability, life insurance
* Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
* Voluntary supplemental health coverage and life insurance
* 401K match and ESPP
* Paid time off and paid sick leave
* Paid parental and pregnancy leave
* Family-forming benefits (IVF, Preservation, Adoption etc.)
* Emergency backup care (Child/Adult/Pets)
* Employee Assistance Program (EAP) with counseling sessions available 24/7
* Free legal services that provide legal advice, document creation and estate planning
* Employee bonus referral program
* Student loan refinancing assistance
* Employee 1:1 coaching, perks and discounts program
** Ring Central, Inc**. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the Ring Central platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.

Ring Central’s open platform integrates with leading business apps and enables customers to easily customize business workflows. Ring Central is headquartered in Belmont, California, and has offices around the world.
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