Senior Director, Vertical AI & SI Alliances

Say hello to opportunities. It's not everyday that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2.6 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. Ring Sense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

We’re currently looking for: a Senior Director, Vertical & SI Alliances to own and scale our vertical strategic partnerships — Healthcare, Financial Services (FSI), and Retail, with an initial priority on Healthcare and the Epic ecosystem — together with the systems integrator ecosystem that supports them, end-to-end. This is a managing director seat with full accountability across all dimensions of vertical and SI partnerships: executive relations, business development, offer strategy, go-to-market execution, partner interlock and QBRs, co‑marketing, field enablement, co‑sell, and joint customer success.

AI is the key enabler and accelerator of these partnerships — a means to vertical outcomes, not an end in itself — and AI competency is a critical success factor for this role. You will be Ring Central’s most senior voice in the vertical and SI community — shaping how we jointly sell, build, and deliver AI‑powered CX/EX for the industries we serve.

• Executive Relations & Governance:
  Own SVP/C-level relationships across all strategic vertical technology partners — starting with Epic and the broader healthcare ecosystem, and expanding to FSI and Retail platform leaders — and Global/Regional SIs; serve as Ring Central’s principal executive contact across the vertical & SI ecosystem.
• Design and lead a structured engagement cadence — QBRs, exec sponsor meetings, steering committees, joint innovation councils — and negotiate strategic tier designations that convert into co‑sell priority and mutual investment.
• Business Development & Alliance Strategy:
  Define and execute Ring Central’s multi‑year vertical & SI alliance strategy: identify and close the right partners with Healthcare / Epic as the first proof point, structure commercial and co‑investment frameworks, and tie partnership investments to measurable pipeline and revenue outcomes.
• Advance incremental opportunities across joint vertical solution development (Healthcare first, then FSI and Retail), EHR-integrated communications and CX workflows, SI channel expansion, and AI‑powered differentiation — leveraging agentic automation and LLM integration as accelerators of each vertical proposition.
• Offer Strategy, Marketplace & GTM:
  Develop joint offer strategy with vertical and SI partners: integrated solution bundles, vertical‑specific propositions (e.g. Epic‑integrated patient engagement and care‑team communications), and AI‑augmented CX/EX offerings commercially structured for field execution.
• Own Ring Central’s presence in vertical partner marketplaces and SI solution catalogs, including Epic’s partner programs; negotiate listing terms, co‑marketing entitlements, referral programs, RFP inclusion protocols, and preferred partner designations.
• Build and operate partner and field enablement programs: joint solution training, certification tracks, sales toolkits, and technical readiness assets for both vertical technology partners and the SI channel.
• Partner Interlock, Pipeline & Customer Success:
  Lead cross‑functional interlock (Product, Engineering, Sales, Marketing, Finance, Legal, CS) to ensure partnerships are resourced, integrated into roadmap, and tracked against committed outcomes; chair working groups and QBRs with partners. Establish joint pipeline governance, funnel tracking, and revenue attribution; champion joint customer success outcomes to drive adoption, expand at‑risk accounts,…