Senior Software Engineer - Apps; AI Platform Reliability

Senior Software Engineer – Lead engineering for resolving complex, multi‑layered issues within the Ring Central AI platform. This role owns the full lifecycle of the solution: from deep‑dive discovery to writing and deploying the production code, leveraging under‑the‑hood knowledge to build and refine features for AI products, including improvements to Autonomous AI Agents, real‑time transcriptions, and smart meeting summaries.

This role requires on‑site presence at our office 4 days a week to support effective collaboration and teamwork.

• Collaborating effectively with Product Management, Customer Support, and other cross‑functional teams to investigate production issues, design and implement solutions, and deploy fixes to production environments.
• Architecting and developing new Ring Central app features, and continuously improving the application's performance and scalability.
• Designing and building internal diagnostic tools to monitor LLM performance, focusing on inference quality, token efficiency, and hallucination rates.
• Tracking incidents, managing resolutions, and reporting on progress.

• A Bachelor's or Master's degree in Computer Science, Computer Engineering, or a relevant technical field is required.
• 5+ years of overall Software Development experience in Agile Development.
• Proficiency in software architecture design, especially for web, mobile, or desktop applications.
• Proficiency in few of the following for web and mobile development language:
  Python, Type Script, Java, JavaScript, Swift, and Kotlin.
• C++ and Electron experience for desktop applications development is a plus.
• Experience troubleshooting LLM‑based applications and AI Agents.
• Proficiency with systems like Elastic Search, Kibana, Logstash with the ability to create custom monitors for AI‑specific metrics.

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family‑forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please see additional resources.

If you are hired in Belmont, CA, the compensation range for this position is between $142,800 and $204,000 for full‑time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.