Senior Software Engineer - Apps; AI Platform Reliability

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At Ring Central, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We are looking for a Senior Software Engineer who will act as the primary engineering lead for resolving complex, multi-layered issues within the Ring Central’s AI platform. This role owns the full lifecycle of the solution: from deep-dive discovery to writing and deploying the production code. The engineer will leverage 'under-the-hood' knowledge to build and refine features for our AI products, including improvements to Autonomous AI Agents, real-time transcriptions, and smart meeting summaries.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

• Collaborating effectively with Product Management, Customer Support, and other cross-functional teams to investigate production issues, design and implement solutions, and deploy fixes to production environments.
• Architecting and developing new Ring Central app features, and continuously improving the application's performance and scalability.
• Designing and building internal diagnostic tools to monitor LLM performance, focusing on inference quality, token efficiency, and hallucination rates.
• Tracking incidents, managing resolutions, and reporting on progress.

• A Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a relevant technical field is required.
• 5+ years of overall Software Development experience in Agile Development.
• Proficiency in software architecture design, especially for web, mobile, or desktop applications.
• Proficiency in few of the following for web and mobile development language:
  Python, Type Script, Java, JavaScript, Swift, and Kotlin.
• C++ and Electron experience for desktop applications development is a plus.
• Experience troubleshooting LLM-based applications and AI Agents.
• Proficiency with systems like Elastic Search, Kibana, Logstash with the ability to create custom monitors for AI-specific metrics.

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

Ring Central’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, Ring Central is the perfect environment to join a world class team and bring your ideas to life.

Ring Central’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line:
We are committed to hiring and retaining great people because we know you power our success.

Ring Central is a global leader in agentic voice AI–powered business communications, delivering an integrated…