Employee Relations Partner

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Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Hybrid - Onsite days required 1-3x/wk based on business needs

Responsible for advising managers and HR Business Partners (HRBPs) regarding employee and/or labor relations situations and the interpretation of personnel policies, labor contracts as well as state/federal employment laws. The ERLR Partner will provide comprehensive internal employee and labor relations consultation, conduct investigations, present findings and recommendations, support collective bargaining negotiations and develop and maintain positive working relationships with staff, leadership and union representatives.

The ERLR Partner will develop and evaluate overall employee and labor relations trends/themes and proactively make recommendations to address root causes. They will partner with the MGB Centers of Excellence (COEs) including the Employee and Labor Relations team as well as the Office of General Counsel (OGC), as needed. They will work collaboratively with the MGB Employee and Labor Relations Center of Excellence (COE) to assess training needs and assist in the delivery of training as appropriate on employee relations and labor issues.

• Provides guidance and support related employee and labor relations including policy and contract interpretation and implementation, performance management, corrective action, employment terminations (including reduction in force), appeal/grievance process and conflict resolution.
• Addresses concerns from workforce members that impact employee experience. Conducts confidential, objective and thorough investigations. Prepares and presents reports of the findings and provides consultation regarding the implementation of action plans to address concerns.
• Partners with the MGB ERLR COE and OGC on complex ERLR cases, demand letters, collective bargaining negotiations, labor arbitrations and other proceedings as necessary.
• In partnership with the ERLR COE, consults with business leaders on maintaining positive employee relations. Assists the ERLR COE in conducting climate surveys as needed to assess the general environmental tone within a department or between departments to determine areas of employee concern. Partners with HRBP and leadership to develop action plans to address issues.
• Manages ADA, religious, and pregnancy accommodation requests using HR case management system. Conducts interactive dialogue process with employee, operational leadership, Occupational Health, and other necessary participants for all accommodation requests, including requests for religious, medical, or pregnancy-related accommodations.
• Using data including all workforce dashboards – identifies gaps, themes, trends and root causes impacting staff engagement and retention, effective performance, delivery of services and organizational strategy.

• Bachelor's Degree Related Field of Study required
• Experience can be accepted in lieu of a degree

• 3-5 years Employee Relations/Labor Relations or Human Resources Business Partner Level role or equivalent experience required

• Action Oriented - Taking on new opportunities and tackling challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Situational…