Security Officer

Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

Shift Assignment:
The Security Officer must be available to work vacant shifts upon request or remain on duty for uncontrollable vacancies or emergency incidents.

Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently.

• Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
• Responds immediately and appropriately to all emergency, contingency, or disaster situations.
• Responds as soon as possible to all non‑emergency calls assigned by the Supervisor or Dispatcher.
• Documents all incidents after response and informs Dispatcher of actions taken.
• Completes all electronic incident reports in an objective manner, writes in a clear style, and submits all incident reports with accompanying documentation prior to departing from campus at the end of the shift.
• Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
• Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity, and take the appropriate safety and security actions.
• Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk, and takes the necessary steps to mitigate risk to patients, visitors and staff.
• Takes appropriate action, when necessary, appropriate, or mandated, based on training procedure and legal requirements.
• Uses effective and appropriate de‑escalation techniques when addressing disorderly, disruptive, or emotionally charged persons.
• Demonstrates reasonable application of physical force when necessary and appropriate to contain, restrain, or stop a physical threat or assault.
• Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.
• Patrols McLean property and grounds; documents all deficiencies and/or violations of policy.
• Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.
• Performs access control functions: ensuring that all employees, vendors, and contractors are in possession of an authorized form of identification that is clearly visible; enforcing McLean visitor policies and restrictions; and restricting access by individuals who have no authorized business on McLean property.

• Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflecting the friendly, courteous, helpful and professional attitude of the department always.
• Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.
• Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.
• Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.
• Maintains a chain of custody of all property, evidence, and equipment turned into the Security office.
• Documents all actions taken by departmental staff and ensures all incidents are reported and that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.
• Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.
• Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.

Perform all services in accordance with the appropriate McLean Policy and Procedure Manual. Perform other duties as assigned by the Security Supervisor/Manager/ Director of Security.