Security Officer - 1st Shift

Site:
The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Replacement for terminated employee.

Overview Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

Evening

Hours:

2:30 pm-10:30 pm

• Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean’s operational needs are met efficiently.
• Operational responsibilities of the Officer include, but are not limited to, the following:
  
  - Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
• Responds immediately and appropriately to all emergency, contingency, or disaster situations.
• Responds as soon as possible to all non'-Emergency calls assigned by the supervisor or Dispatcher.
• documents all incidents after response and informs Dispatcher of actions taken.
• Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation Prior to departing from campus At the end of the shift.
• Utilizes Strong customer service skills and community policing philosophies to develop and Build Strong relationships with the hospital community.
• Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.
• Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and Takes the necessary steps to mitigate risk to patients, visitors and staff.
• Takes appropriate actions When necessary, appropriate or mandated, based on training procedure and legal requirements.
• uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
• Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.
• Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.
• Patrols McLean property and grounds, documents all deficiencies and/or violations of policy.
• Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.
• Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting access by individuals who have no authorized business on McLean property.
• Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following
• Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times.
• Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.
• Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.
• Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.
• Maintains a chain of custody of all property, evidence and equipment turned in to the Security office.
• Documents all actions…