Security Officer - 1st Shift

16‑hour weekend shifts. Availability to work 6:30 AM – 2:30 PM on Saturdays and Sundays.

• Ability to respond quickly and effectively to emergency and non‑emergency calls.
• Strong report‑writing and documentation skills.
• Excellent customer service and community policing approach.
• Experience handling emotionally charged situations and de‑escalating conflicts.
• Ability to investigate suspicious activity, security incidents, and safety concerns.
• Ability to protect patients, visitors, staff, and hospital property.
• Experience working in healthcare, security, law enforcement, military, or public safety environments is beneficial.

• Security patrols and access control.
• Emergency response and incident management.
• Report writing and documentation.
• Customer service and public interaction.
• Conflict resolution and de‑escalation.
• Investigations and evidence gathering.
  
  Radio communications and dispatch coordination.
• Safety inspections and hazard identification.
• Work in hospital, healthcare, campus, or institutional security environments.

• Emergency response
• Incident investigation
• Report writing
• Conflict resolution
• De‑escalation techniques
• Access control
• Security patrol operations
• Customer service
• Community policing
• Hazard identification
• Radio communications
• Crisis management
• Safety and security procedures
• Surveillance monitoring
• Team collaboration

• High school diploma or GED
• Valid Massachusetts driver's license
• Ability to obtain and maintain:
  • CPR/AED/First Aid certification
  • CPI De‑Escalation Training certification
  • IAHSS Basic Officer Certification (within first 90 days)
• Fluent English reading, writing, and speaking skills
• Basic computer and report‑writing skills

• Associate’s or bachelor’s degree in Criminal Justice or a related field.
• 1‑3 years of security, law enforcement, military, healthcare security, or related experience.
• Fluency in a second language.

• Strong customer service and communication skills.
• Ability to de‑escalate conflicts and manage aggressive behavior.
• Critical thinking and sound judgment during emergencies.
• Crisis management and problem‑solving abilities.
• Ability to work independently and as part of a team.
• Strong documentation and incident report writing skills.
• Experience interacting with diverse populations.
• Knowledge of local, state, and federal laws as they relate to security operations.
• Familiarity with access control systems, radios, databases, and security technology.
• Security, law enforcement, military, healthcare, behavioral health, or public safety experience.
• Experience working with individuals in crisis.
• Excellent interpersonal skills and a calm, professional demeanor.
• The ability to balance security enforcement with compassionate customer service in a hospital environment.

The McLean Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.