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HVAC Customer Care Team Lead | In-Office
Job in
Belmont, Gaston County, North Carolina, 28012, USA
Listed on 2026-07-13
Listing for:
Horne HVAC Charlotte
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Horne Heating and Air Conditioning in Charlotte, NC is seeking a Customer Care Team Lead to guide a frontline team of CSRs and dispatchers. The role combines hands-on support with leadership to ensure service quality and timely issue resolution.
You will coach team members, monitor KPIs, review calls, and uphold SOPs while collaborating with inside sales and install coordination. In-office schedule, with occasional late shifts and after-hours availability.
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