Customer Care Team Member

Horne Heating and Air Conditioning – Belmont, NC – Part‑Time and Seasonal Options | Four‑Day Workweek – Pay: $20.00‑$25.00 per hour

Horne Heating and Air Conditioning is looking for a friendly, dependable Customer Care Team Member to join our growing team. This part‑time position is ideal for someone who enjoys helping customers, coordinating schedules, solving problems, and creating a positive experience from the first phone call through service completion. As one of the first people our customers speak with, you'll play an important role in supporting our service and sales teams by answering calls, scheduling appointments, dispatching technicians, and ensuring every customer receives prompt, professional service.

Since 1983, Horne Heating and Air Conditioning has proudly served homeowners throughout the Charlotte area. As a family‑owned company, we’ve built our reputation on integrity, exceptional service, and investing in the people who make our success possible.

• Monday through Thursday
• Tuesday through Friday
• Friday through Monday

• Flexible part‑time or seasonal schedule
• Four‑day workweek
• Performance incentives and bonus opportunities
• Ongoing training and professional development
• Opportunities for future career growth
• Supportive leadership and collaborative team culture
• Quarterly team events and annual company celebrations

Eligible part‑time team members may have access to company‑sponsored benefits based on position requirements and company policy.

• Answer inbound customer calls with professionalism and empathy
• Schedule service appointments and coordinate technician dispatch
• Communicate appointment updates with customers and field technicians
• Follow up on open estimates and customer opportunities
• Review work orders, technician notes, and customer information for accuracy
• Maintain accurate records within scheduling and customer management systems
• Adapt to scheduling changes while keeping customers informed
• Support the service and sales teams with daily operational needs
• Help deliver an exceptional customer experience during every interaction

We’re looking for someone who enjoys helping people, stays organized under pressure, and communicates confidently with customers and coworkers.

• Two or more years of customer service experience in an office, customer support, or call center environment
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Confidence making decisions in a fast‑paced environment
• Proficiency with Microsoft Office and computer‑based scheduling systems
• A positive attitude and strong attention to detail

Experience with dispatching, scheduling, Service Titan, outbound customer follow‑up, or the HVAC, plumbing, electrical, or home service industry is preferred but not required. Bilingual English and Spanish skills are also a plus.

At Horne Heating and Air Conditioning, our values of Honesty, Opportunity, Recognition, Neighborly, and Empowerment guide everything we do. If you’re looking for a flexible part‑time opportunity where you can help customers, support a great team, and continue growing your career, we’d love to hear from you.

Candidates will be required to pass a background check and pre‑employment drug screening upon being given a conditional offer of employment.

Salary: $20 - $25 per hour