Customer Care Team Member

Customer Care Team Member Horne Heating and Air Conditioning Belmont, NCPart-Time and Seasonal Options | Four-Day Workweek Pay: $20.00-$25.00 per hour, depending on experience

Please apply online only. No phone calls, please.

Make a Difference for Customers While Enjoying a Flexible Part-Time Schedule Horne Heating and Air Conditioning is looking for a friendly, dependable Customer Care Team Member to join our growing team. This part-time position is ideal for someone who enjoys helping customers, coordinating schedules, solving problems, and creating a positive experience from the first phone call through service completion.

As one of the first people our customers speak with, you'll play an important role in supporting our service and sales teams by answering calls, scheduling appointments, dispatching technicians, and ensuring every customer receives prompt, professional service.

Since 1983, Horne Heating and Air Conditioning has proudly served homeowners throughout the Charlotte area. As a family-owned company, we've built our reputation on integrity, exceptional service, and investing in the people who make our success possible.

Flexible Schedule Options Choose one of our four-day schedules:

Monday through Thursday Tuesday through Friday Friday through Monday Why Join Horne?

Flexible part-time or seasonal schedule

Four-day workweek

Performance incentives and bonus opportunities

Ongoing training and professional development

Opportunities for future career growth

Supportive leadership and collaborative team culture

Quarterly team events and annual company celebrations

Benefits

Eligible part-time team members may have access to company-sponsored benefits based on position requirements and company policy.

What You'll DoAnswer inbound customer calls with professionalism and empathy

Schedule service appointments and coordinate technician dispatch

Communicate appointment updates with customers and field technicians

Follow up on open estimates and customer opportunities

Review work orders, technician notes, and customer information for accuracy

Maintain accurate records within scheduling and customer management systems

Adapt to scheduling changes while keeping customers informed

Support the service and sales teams with daily operational needs

Help deliver an exceptional customer experience during every interaction

What We're Looking For We're looking for someone who enjoys helping people, stays organized under pressure, and communicates confidently with customers and coworkers.

Qualified candidates should have:

Two or more years of customer service experience in an office, customer support, or call center environment

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Confidence making decisions in a fast-paced environment

Proficiency with Microsoft Office and computer-based scheduling systemsA positive attitude and strong attention to detail

Experience with dispatching, scheduling, Service Titan, outbound customer follow-up, or the HVAC, plumbing, electrical, or home service industry is preferred but not required. Bilingual English and Spanish skills are also a plus.

Build Your Career with Horne At Horne Heating and Air Conditioning, our values of Honesty, Opportunity, Recognition, Neighborly, and Empowerment guide everything we do. If you're looking for a flexible part-time opportunity where you can help customers, support a great team, and continue growing your career, we'd love to hear from you.

Apply online today. Please do not call regarding this position.

Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment