Director, Technology Portfolio Management

Be the one building what's next - where AI, experience and impact come together.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The IT Enterprise PMO plays a critical role in shaping how technology investments are prioritized, governed, and delivered across the organization. As Director, Technology Portfolio Management, you will lead the enterprise portfolio management framework, ensuring technology investments align to strategic priorities, deliver measurable business value, and support long-term growth.

At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. This role serves as a strategic advisor to technology and business leaders, providing visibility into investment performance, portfolio health, resource capacity, risks, and value realization. You will influence enterprise planning, investment decisions, and governance processes that enable effective prioritization and decision-making across a complex global technology environment.

Beyond governance, you will help modernize how portfolio management operates by leveraging AI-enabled insights, advanced planning capabilities, and continuous improvement practices. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers while offering meaningful opportunities for leadership growth and enterprise-wide impact.

• Lead the enterprise technology investment portfolio, driving prioritization, governance, and resource allocation decisions that align technology investments with strategic business objectives and long-term enterprise outcomes
• Oversee demand intake, project evaluation, prioritization, and portfolio governance processes
• Lead executive portfolio governance forums, delivering strategic insights, investment recommendations, and predictive analysis that inform enterprise decision-making
• Establish enterprise-wide value realization frameworks and investment performance metrics, ensuring technology investments deliver measurable business outcomes and strategic returns
• Influence enterprise planning, investment governance, and portfolio prioritization decisions by providing actionable insights, recommendations, and scenario-based analysis to executive stakeholders
• Partner with senior business and technology leaders to manage cross-functional dependencies, risks, and resource allocation
• Establish and maintain portfolio management frameworks, methodologies, and governance standards
• Lead implementation and adoption of portfolio management platforms, ensuring data quality and reporting accuracy
• Provide leadership, direction, and operational support across the IT Enterprise PMO to strengthen delivery excellence and organizational effectiveness
• Partner closely with the IT EPMO Program and Project Delivery team to ensure alignment between portfolio strategy, governance, prioritization, and successful execution of approved initiatives
• Support planning, agenda development, analysis, and content preparation for quarterly CIO Operations reviews and executive portfolio discussions
• Drive continuous process improvement initiatives across portfolio management, governance, reporting, and delivery practices
• Develop and mentor a high-performing portfolio management team while fostering a culture of accountability and continuous improvement
• Drive the adoption of AI-enabled tools and workflow orchestration capabilities to improve decision-making, operational efficiency, and portfolio visibility

• 10+ years of experience in program, project, or portfolio management, including at least 7 years in leadership roles
• Demonstrated experience leading enterprise portfolio management, strategic planning, or PMO functions within large-scale global organizations
• Experience managing enterprise-scale technology portfolios across multiple business functions
• Experience managing complex technology investment portfolios and balancing competing strategic priorities
• Deep expertise in portfolio management, project governance, and PMO best practices
• Proven ability to influence executive decision-making and drive alignment among VP, SVP, and executive stakeholders without direct authority
• Experience advising executive leadership teams on technology investment decisions, portfolio trade-offs, prioritization, and value realization strategies
• Demonstrated success leading high-performing teams through organizational complexity and change
• Demonstrated success building governance models, operating mechanisms, and performance…