District Technical Rep II - SE Air

District Technical Representative

The District Technical Representative will provide product technical training and support to the Division's distributors and their dealers in the proper application, installation, operation and service of the Division's products. Provide factory expertise to encourage best product reliability and highest customer satisfaction. This position will serve our Air Conditioning Division. This position can be fully remote within the Southeast region, but must be based near a major US city, per Remote Working Policy.

Our ideal candidate is located in Atlanta, Charlotte, or Knoxville.

Responsibilities:

• Provide remote technical support regarding routine product installation and service issues via telephone, fax and/or e-mail and refer more complex issues to higher levels.
• Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issue to higher levels.
• Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
• Accomplish distributor and dealer development focusing upon product installation methods, product service and diagnostic methods, and new product introduction.
• Conduct investigations related to insurance or warranty claims with direct supervision of Manager and Manager, Engineering Investigations.
• Notify, monitor and assist the Division on any product problems, modifications and alterations so as to help improve the overall image and quality of the Division's products.
• Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
• Perform other duties as required

Qualifications:

• Associates degree in technical field
• 5+ years direct HVAC or industry experience
• Excellent verbal and written communication skills
• Computer literate
• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
• Ability to travel roughly 50% of the time
• Preferred Qualifications:
• Bachelors Degree in related field
• Prior instructor/training experience preferred
• NATE certifications preferred