ServiceNow Admin​/Dev

Service Now Administrator

Location:

Beaverton, OR or Raleigh, NC

We are seeking a skilled Service Now Administrator to manage, configure, and optimize our Service Now platform. This role is responsible for day-to-day administration, platform stability, and continuous improvement of Service Now modules to support IT and business operations.

Key Responsibilities

• Administer and maintain the Service Now platform, ensuring high availability and performance
• Configure and manage workflows, business rules, client scripts, UI policies, and forms
• Manage users, roles, groups, and access controls
• Support and enhance ITSM, ITOM, and VR modules
• Perform upgrades, patches, and platform releases, including testing and validation
• Monitor system performance and troubleshoot issues
• Maintain documentation for configurations, processes, and procedures
• Collaborate with stakeholders to gather requirements and implement solutions
• Ensure platform compliance with security and governance standards
• Provide Tier 2/3 support and training for end users as needed

Required Qualifications

• 3+ years of hands-on Service Now administration experience
• Strong understanding of Service Now ITSM, ITOM, and VR processes
• Experience with scripting (JavaScript, Power Shell, Python)
• Knowledge of CMDB and service mapping concepts
• Experience with Service Now upgrades and release management
• Strong troubleshooting and problem-solving skills

Preferred Qualifications

• Service Now Certified System Administrator (CSA)
• Experience integrating Service Now with external systems
• Familiarity with Agile or ITIL frameworks (ITIL certification a plus)