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ServiceNow Business Analyst
Job in
Belmont, Gaston County, North Carolina, 28012, USA
Listed on 2026-07-04
Listing for:
Optimal Growth Technologies
Full Time
position Listed on 2026-07-04
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Project Manager
Job Description & How to Apply Below
Service Now Business Analyst
We are seeking an experienced Service Now Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on Service Now platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The role requires a deep understanding of infrastructure environments, including networks, servers, storage, and cloud services, to effectively analyze, design, and implement solutions on the Service Now platform.
Key Responsibilities- Collaborate with stakeholders to identify and document business requirements for Service Now implementations, enhancements, and integrations.
- Analyze current infrastructure processes and workflows to identify areas for improvement and automation within the Service Now platform.
- Translate business requirements into functional and technical specifications for Service Now solutions, with a focus on ITSM, ITOM, and ITAM modules.
- Work closely with infrastructure teams to identify opportunities for process automation and optimization using Service Now workflows.
- Act as a liaison between business, IT, and technical teams to ensure smooth communication and successful project delivery.
- Develop test cases and assist with user acceptance testing (UAT) to ensure that Service Now solutions meet business requirements.
- Assist in change management efforts by providing training, documentation, and support to end-users and stakeholders.
- Provide post-implementation support and continuous improvement recommendations for the Service Now platform, ensuring that it meets evolving business and infrastructure needs.
- Minimum 10 years of experience as a Business Analyst, with at least 5 years focusing on Service Now implementations.
- Strong background in IT infrastructure, including networks, servers, storage, virtualization, and cloud services.
- Deep knowledge of Service Now ITSM, ITOM, ITAM modules, with proven experience in configuring, customizing, and managing the platform.
- Experience with process mapping, workflow automation, and service catalog development in an infrastructure context.
- Ability to analyze complex infrastructure environments and translate business requirements into effective Service Now solutions.
- Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment.
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