ServiceNow Flow Designer​/Automation Engineer

Servicenow Flow Designer/Automation Engineer

Must be onsite at the client in one of the following locations:
Raleigh, NC;
Charlotte, NC;
Wilson, NC;
Richmond, VA; or Atlanta, GA Contract job - W2 or C2C (hourly)

The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.

- Design, build, and maintain workflows using Flow Designer and related automation capabilities
- Develop reusable flows, subflows, and actions for enterprise-scale use cases
- Ensure workflows are modular, maintainable, and aligned to platform standards

- Translate business and operational processes into automated workflows
- Eliminate manual coordination by automating decision points and execution steps
- Align workflows to service dependencies and operational realities

- Embed governance rules and approval models into workflow logic
- Prevent incomplete, non-compliant, or unauthorized actions
- Enforce service ownership, lifecycle, and control requirements through automation

- Build workflows supporting change lifecycle, including validation, approvals, and execution gating
- Enable incident routing, triage, and enrichment workflows
- Use service context for accurate execution and routing decisions

- Design workflows with error handling, retry, and fallback logic
- Ensure automation is resilient and safe for production use
- Define and document failure conditions and recovery approaches

- Monitor workflow performance and execution outcomes
- Improve workflows to reduce cycle time and eliminate inefficiencies
- Standardize automation patterns for reuse and consistency

5+ years' experience designing and implementing workflows in Service Now Flow Designer or similar platforms. Strong understanding of workflow orchestration and process automation principles. Experience translating business requirements into automated solutions. Proven ability to build scalable and reliable automation in enterprise environments.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.