Global Learning & Systems Administrator - ACS

Job Title

Human Resources

Project Location(s):
New York, NY 10001 USA

Minimum Years

Experience:

3

Travel Involved: 10-20%

Job Type: Regular

Job Classification:
Experienced

Education:

Bachelors Degree

Compensation:
Salaried Exempt

Qualifications:

• Bachelor's degree in Information Technology, Business, HR, or related field (or equivalent experience)
• 3–5 years of experience administering LMS and/or knowledge management systems
• Hands-on experience administering enterprise LMS platforms; direct experience with Absorb LMS strongly preferred, including course configuration, reporting, user management, and system optimization
• Experience supporting knowledge or content management systems (e.g., SharePoint, Confluence, or similar platforms) preferred
• Familiarity with learning content standards and technologies including SCORM, xAPI, and AICC
• Experience supporting global users across multiple regions and time zones
• Knowledge of enterprise system integrations including SSO, APIs, HRIS connections, and collaboration platforms
• Experience supporting system upgrades, testing, migrations, and platform enhancements preferred
• Experience developing and maintaining taxonomy, metadata, naming conventions, and content governance frameworks preferred
• Experience generating reports, dashboards, and analyzing system utilization and engagement metrics preferred
• Familiarity with analytics and reporting tools (e.g., Power BI, Tableau, or similar) preferred
• Familiarity with multilingual platforms and localization strategies preferred; proficiency in Castilian Spanish (written and spoken) strongly preferred to support global collaboration with Spanish operating companies
• Understanding of change management practices and user adoption strategies preferred
• Demonstrated ability to manage multiple priorities, intake requests, and deliver timely solutions in a fast-paced environment
• Strong troubleshooting, organizational, analytical, and data management capabilities
• Strong attention to detail with demonstrated ability to maintain content quality, governance standards, and system integrity
• Customer-focused mindset with strong end-user support and relationship management skills
• Effective verbal and written communication skills with the ability to collaborate across employee levels, functions, and geographies
• Ability to balance global standardization with regional and business-specific needs
• Demonstrated process orientation with a continuous improvement mindset
• Ability to work independently, adapt to changing priorities, and take on additional responsibilities as business needs evolve
• Relevant certifications (e.g., Absorb LMS, ITIL, Microsoft, or similar) preferred
• Ability to travel up to 20% of the time, including international travel, as required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls;

and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile and the employee occasionally travels both short and long distances via a variety of conveyances.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting.

While…