Director of Credit & Accounts Receivable

Why Join Our Team?
At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career.

Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through Benefit Hub
• Advancement opportunities
• Vallen complies with all minimum wage laws
• We accept applications on an ongoing basis

Position Summary:

Join the Vallen team as the Director of Credit & Accounts Receivable. This role will be responsible for the strategic direction and operational leadership of the Credit & Collections and Cash Application departments. This role oversees all activities related to collection activities and credit management to ensure accuracy, compliance, and efficient cash flow. The Director partners with cross-functional leaders to drive process improvement, maintain strong customer relationships, and achieve financial objectives.

Essential Duties and Job Responsibilities:

• Lead and develop the Credit & Collection and Cash Application teams, setting performance goals and providing coaching and training to support professional growth.
• Foster a collaborative, high-performance culture focused on accuracy, accountability, and continuous improvement.
• Oversee Accounts Receivable (AR) activities including collections, deductions, customer maintenance and cash application to ensure accuracy and timeliness.
• Oversee and ensure adherence to the company's credit policy; recommend changes as needed based on market or customer conditions.
• Establish and enforce policies and procedures for credit approvals, collections, and dispute resolution.
• Manage investigations of delinquent accounts, and legal actions for uncollected debts.
• Monitor and manage key metrics such as Daily Sales Outstanding (DSO), aging trends, and bad debt reserves, providing executive-level reporting and analysis.
• Collaborate with cross-functional partners (Sales, Customer Service, Operations) to resolve billing issues and ensure smooth end-to-end order-to-cash processes.
• Implement process improvements and automation solutions to increase efficiency and reduce risk.
• Review and analyze customer credit risk, setting appropriate terms and limits in line with company policies.
• Support audit and compliance requirements by ensuring accurate and complete documentation and adherence to internal controls.
• Drive continuous improvement through data-driven decisions, KPIs, and proactive cash management strategies.
• Maintain strong communication channels with internal teams, customers, and executive leadership to ensure accuracy and timely resolution of issues.
• Provide executive-level reporting and insights on AR performance, collections, and credit exposure.
• Collaborate with Finance leadership on cash flow forecasting, working capital management, and policy compliance.
• Other duties assigned by departmental leadership.

Required Job Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration or related field required.
• 15+ years of progressive Accounts Receivable, Credit, or Finance experience with 5+ years in a management or leadership capacity.
• Demonstrated success leading large AR teams across multiple departments or locations.
• Proven ability to operate and adapt in a fast-paced, high expectation environment.
• Strong understanding of credit risk, collections strategy, and order-to-cash processes.
• Proficiency with ERP systems and data analysis/reporting tools.
• Exceptional leadership, analytical, and communication skills.
• Ability to present complex financial data clearly to executive leadership.
• Proven ability to influence cross-functional teams and drive measurable performance…