Desktop Support Technician
Job in
Beloit, Mitchell County, Kansas, 67420, USA
Listed on 2026-07-10
Listing for:
TECEZE
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Technical Support
Job Description & How to Apply Below
We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools
. You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
- Basic knowledge of network devices such as switches, routers, wireless access points (preferably CISCO, Riverbed)
- Basic knowledge/understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed
- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
- Troubleshoot issues with fiber links between switches – able to visualize errors and communicate to remote technical teams
- Replace network switch chassis blades when required
- Good to have understanding of any Data Center Infrastructure Management Application
- Periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)
- Knowledge of Control‑M, EMC Avamar, Data Domain
- Basic knowledge of monitoring tools such as Solarwinds, etc.
- Networking and operating system basics
- Assist network and data center admins (internal, customer and vendor) as required during the course of technical troubleshooting
- Basic knowledge of hardware such as servers, storage devices
- Knowledge to understand monitoring tool outcome
- Basic knowledge of ITSM tool preferably Service Now
- Basic knowledge of backup technologies preferably EMC Avamar
- Basic knowledge of operating systems – Windows 2003 servers Enterprise/Standard Edition, UNIX & Linux
- Basic knowledge of Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
- Experience in SLA base environment
- Minimum 3-5 years of experience in the above mentioned areas
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