Chat Customer Support

Full-Time | Onsite | Beloit, WI (Irontek Facility)

Training: M-F, 8:30 AM-5:00 PM |
Post Training Shift: M-F, 9:00 AM-6:00 PM

Join our vibrant and rapidly growing fintech startup as an Apps Intercom Customer Support Specialist and play a key role in shaping the future of our customer experience. Backed by top-tier venture capital partners, our company is transforming how consumers, merchants, and gamers earn rewards through our innovative cashback and gaming rewards platform.

As an Apps Intercom Customer Support Specialist, you will manage high-volume email inquiries related to app tickets, reward eligibility, and account issues. This role combines internal administrative review with high-quality written communication to customers. You will ensure policy compliance, investigate missing rewards, and assist members with accurate resolutions—all through email.

• Respond to incoming customer emails via Intercom, addressing 140-180 inquiries per day
• Review missing reward claims to determine eligibility
• Investigate ineligible rewards and communicate findings to users
• Edit and customize macro-based responses for accuracy and clarity
• Stay current with platform policies, promotions, and procedures
• Perform internal administrative review of rewards, tickets, and user accounts
• Maintain accurate documentation of all customer interactions
• Support quality assurance by reviewing email transcripts and support interactions
• Work closely with customer support, product, and technical teams to ensure seamless resolution
• Provide clear, actionable customer feedback to internal teams
• Assist with updating FAQs, support flows, and knowledgebase articles

• High School Diploma or GED
• 1-3 years of customer service experience (email or chat preferred)
• Strong proficiency with computers, email programs, and online navigation
• Experience in banking, teller work, or data entry is a plus

• Lucrative compensation with performance-driven bonus opportunities
• Be part of a hypergrowth team backed by leading venture capital firms
• Work with cutting-edge technology in a fast-paced, innovative environment
• Enjoy a professional, supportive, and fun workplace culture

Training is structured but flexible; candidates must be comfortable in a startup environment. Office-based role with opportunities to influence early operational processes.

This is a Contract to Hire position based out of Beloit, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Beloit, WI.

This position is anticipated to close on Feb 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.